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SUMMARY:
Responsible for shipping and receiving, processing and administration of samples, which
involve knowledge on intermediate to complex lab and administration policies, programs
and practices while completing appropriate forms, documents and databases. These roles
can provide a variety of services in the maintaining of information, shipping, receiving,
samples and materials, and related areas.
ESSENTIAL FUNCTIONS:
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
1. Influences all aspects of performance management including hiring, goal setting, development, evaluating, performance improvement, motivation and recognition. May provides ongoing feedback for performance improvement.
2. Builds an engaging team environment by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOPs) and recognizing outstanding team member contributions. Listens to team members' feedback and resolves issues or conflicts. May lead regular team meetings and communicate essential information to team.
3. Ensures individual work is being prioritized appropriately. Ensures timely client responses; re-routes or redeploys work where necessary.
4. Provides a variety of services using warehouse and lab support knowledge covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping and disposal; samples involve more complex administration.
5. Reviews, completes and processes various standard types of logs, documents, databases, and related materials and information.
6. Picks up, transports and delivers samples, documents, materials and other items as needed.
7. Cleans, maintains, and stocks supplies, tools, paperwork, and related items; disposes of materials and samples using well established guidelines and instructions.
8. Determines short-holds and rush samples and prioritizes based project requirements.
9. Provides intermediate to complex support in the application and assistance to staff and management regarding sample, equipment, and shipping/receiving administration policies, programs and practices.
10. Provides various support in researching issues and developing recommendations to resolve project and customer issues.
11. Assists in the review and implementation of sampling, equipment and shipping/receiving administration policies, practices and programs to meet organizational, operations and management needs.
12. Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
13. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
14. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
1. Education and Experience:
High school diploma or equivalent AND three (3) years of sample, material, or lab
administration or related experience; OR an equivalent combination of education, training and experience.
2. Required Certificates, Licenses, and Registrations:
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
Required Knowledge and Skills
1. Required Knowledge:
2. Required Skills:
PHYSICAL/MENTAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility to work in a lab and office setting, use standard office and lab equipment and
stamina to sit for extended periods of time; exerting up to 50 pounds of force occasionally
and/or up to 20 pounds of force frequently to lift, carry, push, pull or move objects; vision to
read printed materials and computer screens; and hearing and speech to communicate in
person or over the telephone.
WORKING ENVIRONMENT:
Work is performed in a lab and office setting. Work is subject chemicals, fumes, gasses,
noxious odors, and related items in a lab and samples setting.
Pace® Analytical Services
Pace® makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace® offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace® ensures our air, water, soil, and more are safe.
Req Benefits:Benefits
80 hrs of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year (prorated based on start date), 40 hrs paid sick time per year, paid bereavement leave (days based on relation to the employee), 8 hrs paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401k and ROTH 401k with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Full Time
Wholesale
$91k-130k (estimate)
05/04/2024
07/02/2024
pacelink.com
LAKELAND, FL
50 - 100
2011
Private
TERRY L SAXTON
$5M - $10M
Wholesale
The following is the career advancement route for Client Services Team Lead positions, which can be used as a reference in future career path planning. As a Client Services Team Lead, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Team Lead. You can explore the career advancement for a Client Services Team Lead below and select your interested title to get hiring information.