Description

Role

The Card Services Manager will manage the daily activities of the Credit Union's Mastercard Credit/Debit plastic card programs, both consumer and business while being the main point of contact for FIS, FIS Global & Mastercard. Develop and implement Mastercard Credit/Debit card operations policies and procedures ensuring they meet federal, state, and regulatory guidelines. Ensure Mastercard Credit/Debit card operations adhere to the Credit Union's financial and business strategies. Ensure staff provide quality service according to P1FCU Service Standards. Provide coaching and mentoring, and direct the activities of the department. Provide feedback, and guidance concerning department operations. Manage systems/procedures in the department, ensuring they operate efficiently and accurately. This position will report to both Controller.

Major Duties and Responsibilities

55% Reporting: reporting on Card Product Rewards program and makes recommendations based on analysis and trending patterns to improve utilization and profitability of portfolio, reporting on Credit and Debit Card Products and provides monthly analysis, reporting and analysis on all card product promotions and initiatives, completes annual Debit and Credit card reporting surveys and maintains reports on plastic losses and presents findings, reporting to executive management.

35% Downloads monthly Card Products transactional data from card processor and distributes to management as well as creating monthly reporting on card product data from payment processing network for behavioral analysis and recommendations based on results.

10% Assists debit card staff, with weekly card fraud reissues.

Qualifications

Knowledge and Skills

Experience

Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A college degree.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.