Description

Communicate with appropriate parties to obtain medical referrals/authorizations and ensure patient and financial obligations are validated and met prior to patient’s treatment and/or visit.

Position Responsibilities

Referral Coordinator aka Intake will process all inbound referrals from community referring providers and primary care providers.

Answer phones and collaborate with Front Desk in obtaining new patient demographic information and necessary insurance related information to validate patient’s eligibility.

Will coordinate and assure the smooth flow of the referral and authorization process to meet the needs of our patients.

Responsible for patient and insurance verification using automated eligibility verification systems, online portals and/or telephone communications.

Develop relationships with referral sources, maintain and foster a network of contacts for promoting practice services.

Use Electronic Medical Records for scheduling/maintaining patient records and appointments

Ability to cross train and assist 

Collaborate with referral sources to obtain required compliance paperwork necessary for respective treatment/service.

Work closely with supervisor to ensure daily processes are being followed and kept efficient. 

Represent the organization professionally and positively.

The ability to educate and refer patients to our internal services as deemed fit 

Perform other duties as directed.

Desired Skills

SKILLS DESIRED