Oxmoor Ford in Louisville, KY has an immediate opening for an Experienced Service Advisor for our growing store. We have an abundance of business and are seeking an individual who wants to work for a top-notch organization. We are offering top pay and a comprehensive benefits package. If you are a self-motivated professional and accept nothing less than being part of a top-performing team, a career at Oxmoor Auto Group may be for you.

Benefits offered to the Experienced Automotive Service Advisor by Oxmoor Auto Group:

• Medical and life insurance programs for eligible employees.
• 401(k) plan.
• Company provided training and education.
• Discount vehicle purchase program.
• Fantastic advancement opportunities.

Responsibilities of the Experienced Automotive Service Advisor:

• Maintain Customer Service Index (CSI) rating as set by dealership service manager.
• Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer.
• Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time.
• Document repair and maintenance changes on repair order in the approved manner.
• Resolve customer complaints and questions.

Qualifications of the Experienced Automotive Service Advisor:

• Excellent customer service skills.
• Self-motivated enthusiastic presence in a team environment.
• Strong written and communication skills
• Valid driver’s license and clean driving record.
• Professional appearance and work ethic.
• All potential employees must pass pre-employment testing to include a background check and drug screen.

Job Type: Full-time

Pay: $40,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Experience:

• Automotive Service Advisor: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person