3 Licensed Commercial Lines Customer Service Representative Jobs in Wilmington, NC

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Licensed Commercial Lines Customer Service Representative

Owens Insurance Agency & Financial Services, Inc.

Wilmington, NC | Full Time

$39k-50k (estimate)

9 Months Ago

Insurance - Personal Lines Licensed Customer Service Representative

James E. Moore Insurance Agency, Inc.

Wilmington, NC | Full Time

$36k-45k (estimate)

3 Days Ago

Commercial Lines Customer Service Representative

George Chadwick Insurance

Wilmington, NC | Full Time

$31k-39k (estimate)

1 Month Ago

Licensed Commercial Lines Customer Service Representative

$39k-50k (estimate)

Full Time | Insurance 9 Months Ago

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Owens Insurance Agency & Financial Services, Inc. is Hiring a Licensed Commercial Lines Customer Service Representative Near Wilmington, NC

Job Description:

Owens Insurance Agency is a locally, family owned business that has been in business for over 25 years. We strive to get to know our customers and their needs and serve them in a professional manner. The Commercial Lines CSR at Owens Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with efficiency and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
Answer customer calls and correspondence regarding new or existing insurance policies and service
Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

Hold a North Carolina insurance license required and have a minimum of two years commercial lines insurance account management experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Benefits/Perks

Competitive Pay
Opportunity for Bonus Pay
Health Insurance
Opportunity for bonus pay
Professional Development
Job Stability in a growing industry

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$39k-50k (estimate)

POST DATE

07/08/2023

EXPIRATION DATE

04/23/2024

WEBSITE

stephenowensagency.com

HEADQUARTERS

WILMINGTON, NC

SIZE

25 - 50

FOUNDED

2000

CEO

STEVEN OWENS

REVENUE

$5M - $10M

INDUSTRY

Insurance

Related Companies

About Owens Insurance Agency & Financial Services, Inc.

Owens Insurance Agency has been proudly serving the greater Wilmington area since 2000. We take the worryout of properly insuring your home, vacation home or rental property, autos, boats, motorcycles and RVs toname a few. We are licensed in NC, SC and VA.