New West Technologies wants to add a motivated individual to our technical help desk team. The applicant will need to be able to work independently as well as in a team environment. The individual must also be able to multi-task to assist multiple customers over the phone and via remote desktop control. The candidate must have good communication and documentation skills. If you are energetic, professional, and technically savvy - please apply.

Experience with Microsoft Retail Management Systems, Retail Management Hero, or Microsoft D365 is a huge plus. Microsoft software background and experience are required. Good infrastructure, networking, and server skills are desired, as are any technical certifications such as a current MCP or Network cert. We seek someone eager to grow with a small company in an energizing work environment. Will be required to be in on-call rotation for additional compensation.

Location : Remote/Hybrid

• Working from home requires 100 Mbps upload internet speed and 10mbps download speed.
• Performance must be maintained to work remotely.
• Individuals will be required to come into the office following introductory training based on needs and managers' requests. Examples include training, all hands-on meetings, and special events.

Skill Requirements:

• Positive and professional demeanor
• Ability to build rapport with clients
• Strong retention of newly learned technical skills
• Good communication skills, written and verbal
• Strong analytical skills are a plus
• Understanding of how technology works in business environments
• Assess current business needs from a technical perspective and recommend solutions
• Work over the phone with clients from remote locations to resolve technical problems
• Provide support for (but not limited to) the following areas:
• Desktop / Server (hardware/software)
• Wireless
• Point of sale (hardware/software)
• Mobile hardware
• Microsoft server technologies
• Routers and firewalls to include Ubiquiti and Sonicwall devices
• TCP/IP or other standard networking protocols
• SQL Server databases
• Customer service and support for incoming calls and walk-ins
• Troubleshoot, diagnose and resolve workstation and network problems
• Follow established procedures and configurations to build, set up & test technical solutions
• Keep incident tracking system accurate and up to date
• Searching and thorough updating of knowledgebase
• At times, may be requested to perform technical research on new products and solutions.

If you qualify and are interested, please submit your resume.