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Studio Coordinator
OVME
Cary, NC | Full Time
$83k-107k (estimate)
7 Months Ago
Studio Coordinator
OVME Cary, NC
$83k-107k (estimate)
Full Time 7 Months Ago
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OVME is Hiring a Studio Coordinator Near Cary, NC

Studio Coordinator

Department: Studio Team

Employment Type: Full Time

Location: Cary, NC

Reporting To: Studio Manager

Description

We are seeking an organized Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication skills, and ability to multitask will contribute to the overall success.

Key Responsibilities

· Responsible for creating an unrivaled customer experience for all clients.
· Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
· Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
· Manage and coordinate the appointment booking system, ensuring accurate
scheduling and optimizing the use of Studio resources.
· Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
· Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
· Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
· Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
· Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
· Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
· Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
· Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
· Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
· Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
· Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
· Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

Education / Experience Requirements 
· Bachelor’s degree preferred or comparable industry experience.
· Medical CRM/Zenoti experience is a plus.
Work Skills
·Exceptional written and verbal communication skills.
·Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
·Social media management experience.
·Ability to function independently with minimal supervision.
·Ability to work well independently, in a team environment, and with remote employees.
·Team player mentality. 
·Strong sense of ownership and urgency.
·Extremely detail-oriented.
·Self-starter and passion for learning.
·Strong organizational skills and ability to multi-task in a fast-paced environment.

Benefits

  • 14 Days Paid Time Off
  • 9 Paid Holidays
  • Medical, Dental, Vision 50/50 Primary
  • Medical, Dental, Vision 25/75 Dependents
  • Short Term Disability, AD&D, and Life Insurance 100% company paid
  • 401k Employee Contribution 
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus 

Job Summary

JOB TYPE

Full Time

SALARY

$83k-107k (estimate)

POST DATE

10/29/2023

EXPIRATION DATE

04/28/2024

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The following is the career advancement route for Studio Coordinator positions, which can be used as a reference in future career path planning. As a Studio Coordinator, it can be promoted into senior positions as an Art Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Studio Coordinator. You can explore the career advancement for a Studio Coordinator below and select your interested title to get hiring information.

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