OVME is Hiring a Merrifield- Studio Manager Near Merrifield, VA
Studio Manager We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
DESCRIPTION OVME, pronounced "of me," is a retail medical aesthetic company that connects aspiring men and women with skilled health care providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high quality minimally invasive cosmetic services. Our team is composed of creative caregivers who provide solutions for "age appropriate" skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. Studio Manager
Functions in goal-oriented team respects monthly goals and ultimately accountable for monthly and annual studio budgets (as defined by OVME's management team)
Respects OVME culture, and abides by OVME Culture Guide
Manages local market "studio" operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience and studio aesthetics
Orders, manages and tracks all studio medical, office and product inventories. Generates inventory records and tracks invoices
Manages and promotes exceptional client experiences and focuses on customer satisfaction and service
Implements daily, weekly and monthly studio goals and assess employee performance
Maintains a happy healthy work environment and that promotes the OVME brand and culture
Plans and manages local market customer events in coordination with Director of Operations and local event coordinator
Responsible for ensuring all documents, waivers, and licenses are completed by state law
Works directly with Chief Operating Officer to create ongoing staff coaching and education training plans
Point of contact for all customer service issues related to products and services offered in studio
Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales
Manages and trains "studio" staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends
Responsible for on-boarding, termination and training of staff
Routinely coaches and trains subordinate team members
Leads and participates in OVME events (parties) both onsite and offsite
Direct Reports: Patient Care Coordinator, Advanced Aesthetic Injectors, Aestheticians
POSITION REQUIREMENTS Education / Experience Requirements
Bachelor's degree preferred or comparable industry experience
2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred.
Medical CRM experience a plus
Work Skills
Exceptional written and verbal communication skills
Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
Social media management experience
Ability to function independently with minimal supervision
Ability to work well independently, in a team environment and with remote employees