· Client facing role require tech to be onsite 5 days a weeks

· Strong hands on experience needed on end user support for Windows PC and Mac related issues

· Ability to assign and work on incident tickets through Service Now.

· Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.

· Ability to support new user onboarding and preparing necessary IT equipment's.

· Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).

· Ability to follow technical guides for imaging and configuring new pcs.

· Ability to work through Resolving end users issues related to hardware and software.

· Well versed in note taking and gathering information on issues for ticket in Service Now.

· Proactive mindset and eagerness to learn with enthusiasm for helping others.

· Willing to get additional training from team members or attend available trainings.

· Ability to fix issues and support all flavors of client operating systems including windows and Mac

· Ability to support iOS and other handheld devices.

· Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.

· Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's)

· Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams.

· Need excellent skills in service now and PowerBI reporting,

· Strong hands on experience in SLA’s and operations management.

· Strong hands on experience in Incident management and service management

· Familiarity with ITIL processes and Agile methodologies with strong desk side services background.

· Overseeing the deployment, maintenance, and enhancement of hardware and software support services.

· Supervising a team of IT professionals, ensuring the reliability and security of systems, and implementing best practices.

· Collaborates with various departments to understand the technology needs, aligning solutions with organizations objectives.

· Demands expertise in troubleshooting and resolving technical issues promptly, minimizing downtime and disruptions.

· Position requires a blend of strategic thinking and hands-on technical proficiency

· Awareness of industry trends, evaluating and integrating emerging technologies that can drive operational efficiency.

· Strong in Adaptability, problem-solving skills, and a proactive approach to IT operations are vital

Job Type: Full-time

Pay: $35,000.00 - $58,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Mac OS: 6 years (Required)
• Desktop support: 6 years (Required)

Work Location: In person