1. Desktop Hardware / Software Maintenance Support

1. Service provided in this area supports desktops hardware and software, laptops hardware and software, and the peripheral devices attached to them. A wide variety of applications are in use across the departments.

2. Desktop Client Services include:

a. Hardware break/fix

b. Software break/fix

c. Peripheral break/fix (i.e., printers, scanners, copiers, fax, audio/visual equipment Note: Contractor will not be expected to fix a/v related equipment (e.g., Crestron) but rather help diagnose issues and if necessary, recommend replacement hardware. Contractor will coordinate with the Town’s preferred vendor for copier and printer repairs and maintenance.)

d. Technology refresh (includes planning and coordination with Town staff). Included in annual costs is planned technology refreshes for existing equipment (e.g., computers, laptops, servers, printers, switches, firewalls)

e. Training room setup (setup equipment in miscellaneous locations, as needed)

f. Installations, moves, adds, and changes.

g. Troubleshoot and fix desktop (on site or remotely) and network issues.

h. Provide support to Emergency Operation Center (EOC) to ensure network connectivity to EOC internet connection and phone lines.

3. Desktop Application Services include:

a. Basic troubleshooting/connectivity to support all Town applications.

b. Image management

c. Patch management (all applications)

d. Provide and maintain security on all endpoints (antivirus)

Implement antivirus automated scheduled scans and automatic definition updates (no manual updates or scan)

e. Electronic software distribution

f. Integration and testing

g. Support laptops, tablets, iPads and mobile devices (cell/smart phones)

2. Third-Party Software Support

1. The contractor will provide basic support of all third-party business application used by the Town.

2. Basic support could include connectivity to the application, potential account setup, and upgrade support.

3. Provide support to miscellaneous utility software (i.e., Adobe, Cisco WebEx, Zoom, SeeClickFix, Scanner/OCR, Fuel System, label, Shortel communicator)

4. Town Website Support will be provided on a best effort basis and coordinate with the Town’s webmaster as required.

5. The contractor will provide administrative support for the entire Office365 environment licensed by the Town.

6. Contractor will evaluate any software for any security vulnerabilities due to software supply chain issues, encryption of sensitive data and robust access control requirements.

Job Type: Full-time

Pay: $23.00 - $35.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Desktop support: 5 years (Required)
• Computer hardware: 5 years (Required)

Work Location: In person