About Outreach Grid

Outreach Grid has just one mission: to end homelessness together.

Outreach Grid is the leading software platform that enables communities to collect and collaborate on homelessness information from first contact all the way through to housing. Built from the ground up since 2016, Outreach Grid continually works alongside service agencies, city/county officials, and law enforcement agencies to build out innovative tools and features to help communities better understand and address homelessness in their respective regions.

What Sets Us Apart

Outreach Grid specializes in creating innovative technological solutions to help communities better understand homelessness at the point of work. Everyone at Outreach Grid has gone on ride-alongs and outreach, has shadowed shelter operators, and visited permanent supportive housing programs. This enables us to build Outreach Grid empathetically at every layer of the system. We do all our engineering locally and built Outreach Grid from the ground up in Orange County.

Our work has been featured nationwide, such as the PBS Special: Homeless in Orange County CA: Is This The New OC and, more recently, the press conference of Orange County’s new HOPE Center, where Outreach Grid serves as the HOPE Center’s technological backbone.

Why Join Outreach Grid

Outreach Grid is looking for a Homelessness Incident Coordinator (Part-Time) to join our fast-paced, growing company. The Coordinator’s role is to communicate and work directly with mobile dispatch units and field incoming non-emergency homeless-related calls from community members, city police departments, and individuals experiencing homelessness. Exercising independent judgment and solid listening, communication, and writing skills are imperative, as the person in this role will be responsible for interacting with service providers, law enforcement officers, police dispatchers, community members, and individuals experiencing homelessness on a variety of non-emergency homeless-related calls.

Description

Coordinator responsibilities include communicating with service providers and homeless liaison officers out in the field of incoming non-emergency homeless-related calls and handling incoming service calls from community members, police dispatchers, and individuals experiencing homelessness. You will be responsible for inputting accurate call data into Outreach Grid, the dedicated software platform for dispatch management. Within Outreach Grid, you will also be responsible for prioritizing and assigning calls to mobile dispatch units out in the field. You are expected to be able to categorize the call by obtaining information on the urgency, location, and other key information to assess which dispatch team is appropriate to respond to the call.

Please note that this listing is for a part-time position as a Homelessness Incident Coordinator. Interested parties are strongly encouraged to submit their application as soon as possible.

Responsibilities

• Effectively communicate with and relay information from city police dispatchers, community members, and individuals experiencing homelessness
• Exercise independent judgment and make sound decisions in accordance to established priority rankings and procedures and policies
• Analyze incoming calls and service requests, determine and assign the priority ranking of each request, and exercise judgment on the level of service and the appropriate dispatch unit team that should be dispatched to the location
• Maintain awareness of position of each dispatch unit and activities in which personnel are engaged, checking periodically with personnel to verify position and activity
• Maintain confidentiality of information
• Operate Outreach Grid’s Dispatch Management tools at the point of work as service requests come in, quickly and accurately
• Accurately type and log complete call data in Outreach Grid, including time of incoming call, caller info, and message as needed
• Coordinate and relay call information in the event that an emergency call comes in to other agencies, such as police departments
• Read maps, memorize streets across multiple cities; refer to maps and reference materials to accurately gather locational details

Requirements

• Must be able to reliably commute and have means of transportation.
• Graduation from high school or G.E.D (Bachelors Degree preferred), and at least two (2) years of general work experience involving frequent interactions with the public and managing high call volume (i.e., customer service, customer relations, etc)
• Demonstrate ability to type above 40 wpm or more (after errors)
• High proficiency in mastering new software systems
• Strong verbal and written communication skills
• Maintain polite, patient, courteous, and tactful relationships with the public and all phone contacts
• Ability to maintain and log accurate records and logs of calls
• Ability to work collaboratively in a team environment
• Prospective candidates must successfully complete a thorough background review
• Prior emergency and/or non-emergency dispatch experience (1 year ) preferred
• Bachelors Degree preferred

Benefits

• 401(k)
• Life insurance
• Starts part-time, with opportunities to transition to more hours and a full-time position

Job Type: Part-time

Hourly pay range: $29.75 to $34.50 per hour

Benefits:

• 401(k)
• Life insurance
• Starts part-time, with opportunities to transition to more hours and a full-time position

Schedule:

• 15-25 hrs/week
• Monday to Friday
• No weekends

Ability to commute:

• Fullerton, CA 92835: Reliably commute (Required)

Application Question(s):

• Please take a typing test and provide your words per minute (WPM) score.

Experience:

• Dispatching: 1 year (Required)
• Typing: 1 year (Required)
• Writing skills: 1 year (Required)
• Microsoft Excel: 1 year (Preferred)
• Logistics: 1 year (Preferred)
• Analysis skills: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Team management: 1 year (Preferred)
• Project coordination: 1 year (Preferred)

Work Location: In person

Job Type: Part-time

Pay: $29.75 - $34.50 per hour

Expected hours: 15 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Life insurance

Compensation package:

• Hourly pay
• Yearly bonus

Experience level:

• 1 year

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• No weekends

Work Location: In person