JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the Primary Care Projects Manager, and Director of Clinics and Provider Relations, the Specialty Programs Supervisor is responsible for the Non-Prescription Chronic Pain Management Program, the supervision of the Referrals Specialist, and the Supervision of the Prenatal Care Coordinator. Management of daily activities and duties of the referrals specialist of the referral’s specialist includes initiating, planning, monitoring and completing referrals on a timely basis to meet patient care needs. Responsibilities in the oversight of the prenatal care coordinator program are directed towards ensuring successful outcomes for mother and infant throughout the pregnancy and early post-natal period. These responsibilities include program initiatives, compliance and evaluation, as well as completion of required program documentation, budget creation and monitoring.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed:

• Participates in the tracking of metrics and patient outcomes, in collaboration with administration, to document and evaluate outcomes of the program and report essential findings to the Primary Care Projects Manager, Director of Clinics and Provider Relations and the CMO and other designated personnel and committee.
• Builds therapeutic relationships with patients, families, and caregivers through effective communication and listening skills.
• Acts as a liaison between the services providers and advocates for patient needs
• Possesses strong organizational skills with the ability to prioritize quickly.
• Possesses a strong ability to work autonomously.
• Create job descriptions, hire, train develop and complete staff evaluations.
• Use the EHR/EPIC to monitor referral orders and referral specialist productivity.
• Completes prior authorizations when needed and appropriate referral forms per HMO’s/IPA’s specifications.
• Consults with providers regarding specific diagnosis information,
• Referral maintain and update knowledge of available referral sites and specialists.
• Maintains knowledge about internal and external resources to meet patient needs
• Completes of all required program reports (NPCPM, Referrals and PNCC).
• Create and implement a plan for the patient using motivational interviewing to establish goals.
• Regularly reviews patient progress towards goals weekly for 4 weeks then monthly
• Promotes and respects autonomous decision making by patient through the provision of personalized education and support
• As part of the multidisciplinary team, provides education and reinforces to patient, families and caregivers the significance of adherence to treatment schedules, protocols, and follow-up.
• Comply with federal, state and local regulations regarding patient confidentiality and HIPAA.
• Perform other job-related duties, as may be assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: A bachelor’s degree is preferred or a minimum of three years of experience working with primary care projects in public health clinic. Two years of experience supervisory preferred, management or leadership experience in a primary care setting or hospital preferred. Interest in improving quality of life for those suffering from pain without the use of prescription medications. Experience in referrals, in pain management, with addition/substance abuse recovery program, or equivalent. Tracking referrals for and results of care provided by Osteopathic physician manipulation, acupuncture, trigger point and joint injection and cognitive behavioral modification.

Considerations & Statement
Outreach Community Health Centers requires all employees to be vaccinated against COVID-19, MMR, Varicella and Influenza. At this time, boosters are optional.

Outreach Community Health Centers welcomes all
Outreach Community Health Centers, Inc. is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.