Description

Job Title: Director of Operations and Clinical Affairs

Job Summary: A professional with experience in a supervisory role and healthcare operational management who organizes and directs office operations and the work of clinical and support staff to ensure organizational effectiveness and efficiency.

Essential Duties and Responsibilities:  Includes the following and other duties may be assigned: 

1. Maintains staff by recruiting, selecting, and directing orientation and training for support staff.
2. Maintains staff performance by encouraging, counseling and disciplining employees as needed.
3. Satisfies patient care requirements by scheduling and assigning staff and resources to office locations and various positions. 
4. Ensures patient scheduling optimization. 
5. Responsible for developing and implementing policies and procedures in order to maintain compliance with agency regulations and to improve efficiency within the offices. 
6. Facilitates communication and problem solving between departments and serves as a liaison between the physicians and nursing and other department heads.
7. Meets with the team regularly to discuss operations, provide education and promote problem solving.
8. Meets with other departments, patient relations, laboratory, pharmacy, finance, IT, human resources and administration as needed to identify needs, problem solve and implement education and changes as they relate to office operations.
9. Provide support to administration, physicians, nursing and support staff.
10. Promotes office objectives for patient satisfaction through communication of data and the implementation of methods to sustain or resolve patient satisfaction issues. 
11. Ensures that the offices operate within all Federal, State and Joint Commission regulations. 
12. Managing time and payroll for staff.
13. Performs other related duties as assigned by management. 

Contacts: Regular contact with Medical Center personnel, patients and visitors.

Physical Demands: Lifts a minimum of 5 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 4 hours a day.

Work Environment : Medical facility. 

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Requirements

Education and Experience: Bachelor's Degree with a minimum of 5 years of medical office management or healthcare operations experience. Three years of supervisory experience. Oncology experience is a plus. 

Required Certificates, Licenses: Bachelor’s Degree