The Resorts of Augsburg is currently hiring a Full-time Concierge!

·Greets all guests with a smile and pleasant acknowledgment

·Promote and maintain confidentiality at all times.

·Package Management - Incoming Outgoing Mail

·Provide exceptional customer service; maintain courtesy and be professional at all times.

·Assists guest awareness of any changes to the building's specific service or department locations. Explain site operations and available amenities in an explanatory way.

·Provides assistance to residents and guests with other services as needed.

·Contacts Security, Environmental Services, or Facilities Management for assistance when necessary.

·Monitors the overall appearance of each entrance and the lawful entrance of residents and visitors.

·Always works with safety and cleanliness as a priority issue.

·Assist residents and visitors with all special requests and let them know we care and want to serve each of them.

·Provide building way-finding escorts to guests and visitors as needed.

·Follow all procedures regarding safety, special incidents, and emergencies that may occur while working.

·Maintains open communications with property management and all departments of daily scheduled events.

·Come to work with a good attitude, ready to handle any problems or difficult situations with a positive attitude.

·Manage all communication with guests and escalate complex issues to Property Management to enhance guest satisfaction levels.

·Sorts and distributes business mail to appropriate parties.

·Completes computer work, office work, and projects assigned by the Executive Director or other Department Heads.

·Responsible for training and scheduling part-time receptionist. Sets, maintains, communicates, and holds staff accountable for a high standard of performance.

Job Type: Full-time

Expected hours: 40 hours per week

Schedule: Monday-Friday