Our Hospice is looking for a Referral Coordinator. This position reports to the Intake Manager and will work Monday - Friday, 8 am – 4:30 pm and every 3^rd weekend (flex days will be provided the weeks you work weekends).

This position shall be responsible for coordinating the referral to admission process including: managing the intake for referrals, explaining the Hospice program and collecting documentation for eligibility of the Hospice admission criteria. Responsibilities include utilize knowledge of computer systems, office procedures, regulations, and Our Hospice of South Central Indiana goals and objectives.

A Referral Coordinator at Our Hospice Will:

• Make the initial contact on referrals as required, explaining Hospice services and assist the Business Development Representatives (BDRs) in evaluating the patient’s ability to meet Hospice’s admission criteria.
• Responds timely to all referrals, fostering relationships of trust, responsiveness, and open communication with all referring customers including but not limited to hospital case managers, physicians, facility staff, patients and families.
• Requests records and information from referrals sources, enters required information into system, completes documentation requirements and orders DME to support BDRs .
• Backup to BDRs for family information sessions.
• Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to case managers, extended care facilities, physicians and physician office staff, and community groups.
• Manages daily and weekly activity reporting to team, clinical team and leadership to promote communication and teamwork.
• Manages accurate and timely input of new referrals into the system.
• Facilitates communication and works effectively between Hospice staff, patients/families/caregivers, physicians, vendors, and other professionals as appropriate.

A Referral Coordinator at Our Hospice Needs:

• High School Diploma/GED required, Associate's Degree preferred
• One plus years’ experience in a fast paced office setting required
• Valid Indiana Driver’s License.

Skills Needed for a Referral Coordinator at Our Hospice:

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, i.e. written, oral, diagram, etc.
• Ability to effectively present information to and respond to questions from patients/families and the general public.
• Strong attention to detail.
• Flexibility to be a strong team player.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Ability to summarize data for reports.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Must be able to effectively utilize Microsoft Word and Excel.

Salary Range: $45,000 - $50,000 annual salary

Our Hospice employees are eligible for Public Service Loan Forgiveness (PSLF)