Overview:

Our Hope Association is a dignified place to do difficult work. Feel welcomed in our safe, comforting, healing space hidden in the heart of West Michigan. Interested in working with the recovery community? We are seeking a highly organized and detail-oriented individual to join our team as an Intake Coordinator. As an Intake Coordinator, you will play a crucial role in ensuring the smooth and efficient transition for clients of our residential treatment facility. The Intake Coordinator is responsible for supporting the Intake Manager by performing a variety of duties and projects related to the client intake process.

Essential Responsibilities:

• Evaluate client's eligibility for admission under the program criteria for intake.
• Obtain authorizations for admissions from insurance/managed care company.
• Make sure client is admitted to treatment with all required items: medications, identifications card, and insurance card.
• Complete the entire intake process, including all required forms, belongings search, and client orientation to treatment.
• Work with the Clinical Team to assign rooms and assist the client in transitioning into the program.
• Serve as a client advocate.
• Maintain case documentation (e.g., collect and enter data, progress notes and all other relevant information to assist clients and to comply with program requiremments).
• Complete intake note for client upon admission into treatment.
• Make continual contact with women on the waiting list, based upon their needs.
• Maintain report and notes related to the status of the women on the waiting list.
• Possess knowledge of substance use disorders, mental health conditions, physical health limitations, and behavioral health concerns as they relate to admission into the program.
• Assist in the preparation of quality improvement activities and required reports.
• Perform monthly billing integrity audits.
• Assists with the monthly billing by entering data into the system as needed.
• Assist in the processing of medication scripts and pick up. Assist in the monitoring of medications as needed and directed by management.
• Respond to all "Get Help" inquiries and manage the call log.
• Maintain compliance with state and federal employment regulations.
• Continuously drive and support a healthy and safe culture.
• Maintain competency in policy rules and regulations.
• Provide educational, didactic group sessions for clients, when needed.
• Utilize the Insync EMR (Electronic Medical Record) for client record keeping.
• Practice and uphold the Our Hope Standards of Excellence and Ethical Codes of Conduct.

Education & Experience:

• Preferred Bachelor's Degree in Social Work, Human Service, or Equivalent field with appropriate licensure
• Preferred one (1) or two (2) years of experience in chemical dependency and mental health.
• Preferred CADC or CAADC
• Current certification in First Aid and CPR
• Valid Driver's License

Other Knowledge, Skills, & Abilities:

• Demonstrated skills in working with clients from diverse backgrounds.
• Knowledge of gender specific treatment interventions
• Demonstrated ability with word processing software and office equipment
• Organizational and time management skills
• Good oral and written communication skills

Job Type: Full-time

Pay: From $39,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Chemical Dependency and Mental Health: 1 year (Required)

Work Location: In person