Description

Title: Case Manager

Dept/Program: New Beginnings

Reports to: Program Manager

Status: Full-time, Non-exempt

This position is available to serve:

• Homeless Youth
• Homeless Families

The primary purpose of this position is to work with assigned individuals, families, or groups to assess their identified needs and provide education, assistance, and advocacy in those areas.

Compensation:

Salary for this position starts from a base of $17.50/hr.

All agency positions are expected to meet the agency standards for attendance and punctuality, positive interactions with others, effective work habits, knowledge and skills, judgment, and ethics. The specific expectations and essential duties of this position include:

• Provides assessment, crisis intervention, individual, family, and group services to children, youth, and families.
• Identifies needs with client(s) and completes individualized goal plan
• Provides effective crisis management
• Is available to clients at all hours required by program or contracts
• Effectively links clients with appropriate community resources and advocate for client needs
• Participates in actively soliciting feedback from program participants through distributing satisfaction surveys or other approved means
• Plans for client discharge/termination in coordination with client(s) and other providers
• Works cooperatively with members of a larger treatment or service coordination team, either internally within the agency or externally in the larger community
• Effectively presents program curricula for classes or groups
• Other duties as assigned

Scheduling flexibility:

Position requires regular weekday afternoon and evening hours, as well as some Saturdays, so that services can be provided at times and locations most convenient to clients.

Our Family offers excellent benefits!

• 13 paid holidays a year
• Benefits start the first of the month following hire
• Affordable medical (30 hour employees) and dental benefits with a choice of plan options
• Employer-paid life insurance (30 hour employees) with the ability to buy up additional coverage
• Generous paid time off with the ability to use time as it accrues with no waiting period
• A 403(b) retirement plan with an agency match
• Educational reimbursement available

To apply for this position, or to see a full listing of employment opportunities at Our Family, please go to our website at https://www.ourfamilyservices.org/about/join-our-team/

Our Family Services is an Equal Opportunity Employer. We especially encourage applications from veterans, individuals with disabilities, and alumni from national service programs such as Peace Corps and AmeriCorps, people of color, people of diverse gender identities, women, and people with lived experiences of homelessness.

Qualifications

• Associate degree in a human service field or 2 years relevant experience.
• Eligible to receive and maintain state fingerprint clearance
• Minimum 21 years of age
• Must be vaccinated for COVID-19
• Must pass a tuberculosis test
• Must pass an extensive background check
• Strong communication and people skills
• Ability to work with diverse populations
• Ability to maintain appropriate professional boundaries in working with others and in handling confidential information
• Since position requires frequent driving to various job sites to provide services and occasionally transport clients, a valid Arizona driver’s license, reliable transportation, current auto insurance, and clean driving record are required
• Must have the physical and sensory capabilities to locate and provide services to clients
• Since position requires assisting clients in furnishing their living quarters, occasional lifting or moving furniture may be requested, but no specific physical capabilities or lifting requirements are required.
• Computer and technological skills necessary to complete program paperwork, keep accurate and timely case records, enter and retrieve client information on a database, use agency email, and locate information on internet.
• Knowledge in Microsoft Office (Word, Outlook, Excel, Power Point, etc.)

Physical Demands:

While performing the duties of this job, physical demands the employee will regularly encounter include sitting, standing, climbing stairs, walking, driving, carrying up to 20 pounds, operating a computer keyboard, firm or strong grasping and repetitive hand control, making and receiving telephone calls. The job requires the ability to work in stressful situations from time to time and remain focused for extended periods of time.

Work Environment

The worker is subject to both environmental conditions, working inside and outside.