Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Ottumwa Regional Health Center provides a wide range of health services, including emergency medicine, critical care services, medical/surgical, acute rehabilitation, obstetrics, and pediatrics, as well as specialty services such as cardiac catheterization, diagnostic and therapeutic radiological services, wound care, pain clinic, sleep lab, pathology, and so much more.

Where We Are:

Ottumwa is a center for “cultural and commercial development” known for its low cost of living, abundant recreation and entertainment, and outstanding education and healthcare facilities. You’ll find something new and exciting to do every day in Ottumwa where there is always a new adventure awaiting on the other side of the bridge.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more…

Position Summary:

Establishes and conducts the functions of quality/risk management that are required on a daily basis including scheduling, variance report follow-up, setting up interviews, RCA investigation sessions, complaint and grievance, data collection, document submission and information requests.

Minimum Qualifications:

• Investigates safety events and reported safety concerns.
• Track deadlines and ensure that required documentation is completed and submitted in a timely manner.
• Communicates with patients, staff, and leaders in person, over the phone and via email.
• Assures that programs, initiatives, processes and policies are in compliance with state, federal and other accrediting bodies/regulatory agencies.
• Performs research when requested.
• Appropriately handles requests and queries for information.
• Manages data collection, compiles data and submits accurate data in a timely manner as required by regulatory agencies or as part of any initiative. Creates graphs, tables and other data displays.
• Assists in the implementation of departmental quality and risk initiatives.
• Assists in the implementation of departmental quality initiatives and analysis of outcomes data. Analyzes, shares, and assists with interpretation of outcomes data with appropriate staff, medical staff and customers.
• Assures appropriate level of understanding, awareness and compliance with all applicable Joint Commission, CMS, state and local agency laws, internal/external regulations, guidelines, policies, and procedures.
• Works in multiple software systems as assigned.
• Serves as chapter leader for designated Joint Commission chapters as assigned by Director of Quality and Risk to include ensuring that all applicable elements of performance are addressed and monitored.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrate communication and interpersonal skills.
• Ability to communicate effectively both verbally and in writing.
• Excellent computer skills, including the use of Windows, Microsoft Excel, Power Point, Outlook and Word.
• Ability to lead groups in quality/performance improvement initiatives and work with directors/managers to develop quality initiatives.
• Basic analytical knowledge and skill needed to help directors/managers establish ways to measure performance and progress towards desired improvement goals.
• Must be well organized and able to set priorities.
• Must be detail oriented as well as possess excellent communication skills. Discretion and integrity are recognized requirements.

EDUCATION

• Minimum associate degree of nursing
• Baccalaureate degree in nursing preferred

EXPERIENCE 

• Requires 3-5 years clinical nursing experience in an acute care setting. Prefer at least 1 year of quality experience.

CERTIFICATE/LICENSE

• Iowa RN license

EEOC Statement:

Ottumwa Regional Health Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.