Description

OTTO ( [òt-to] /'o?tto/, meaning: eight ) is not just your average neighborhood pizza shop, it is a home to artists, innovators, visionaries and food connoisseurs turning the ordinary Italian pie into an extraordinary experience! Our mission is to revolutionize pizza and create memories worth sharing for not only our guests but for our employees too! In addition to being part of a creative, friendly team OTTO employees are truly valued and have access to free meals while on shift, flexible schedules and a full benefits package for all full – time individuals.

Position Summary

As a Bartender you will be responsible for the selling and serving for all alcoholic beverage items as well as occasional food menu items as well. This role serves to create the overall guest experience.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greet all guests when they are seated in the bar area.
• Interact with guests in a fast/friendly manner for the entirety of their stay.
• Maintain current knowledge of the food preparation and ingredients for all menu food and beverage items.
• Answer all questions regarding the menu.
• Take orders from guests using a POS software system, order slips or by memorization. Upsell items when appropriate.
• Check identification of guests who order alcoholic beverages to ensure they are of legal age.
• Carefully note any dietary/allergy items when taking orders.
• Properly communicate the order to the kitchen staff for preparation (food items).
• Properly distribute prepared items from the kitchen to the guests.
• Check in on guests throughout their visit to ensure their needs are met.
• Operate Foodtec system to ring orders on a check.
• Accept multiple forms of payment and provide correct change to the customer when needed.
• Check dishes and kitchenware for cleanliness and presentation and report any issues to MOD.
• Maintain bar area – fill glassware, load ice machines, remove clutter, organize tools
• Perform cleaning side work; ensures that the bar is a clean and neat area for guests.
• Answer incoming calls and address customer’s queries and take order’s when necessary.
• Comply with established sanitation standards, safety, personal hygiene and health standards.
• Perform closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for morning shift.
• Complete all service paperwork as required.
• Maintain a clean and neat appearance; wear uniform provided by OTTO
• Perform other duties as assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Work tasks are performed indoor. Indoor temperature generally is moderate and controlled by restaurant environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens ( 110°F), for minimal periods of time
• Talking and hearing to occur continuously in the process of communicating with coworkers, supervisors and customers.
• Requires sitting, using hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Requires long periods of standing and walking.
• Specific sensory abilities required by this job include sight, taste, smell, and hearing.
• While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock.
• Requires lifting and carrying up to 5 lbs. on a regular and continuing basis. Requires lifting items weighing up to 40-50lbs occasionally.
• The noise level in the work environment is moderate to loud.

Requirements

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Ability to read and comprehend labels, directions, menus, safety documents, and other work-related documents.
• Ability to work independently with little supervision required.
• Ability to remain calm while working under pressure in a busy environment.
• Ability to work within timeframe of standard policies and procedures.
• Ability to multi-task and prioritize in a busy, fast-growth environment.
• Ability to work well on a team.
• Ability to take direction when needed.
• Ability to pay attention to detail.
• Strong verbal communication required.
• Willingness to work days, evenings and weekends as required.
• Excellent customer service REQUIRED.
• Ability to complete and pass the ServSafe course or TIPS as/if directed by GM.
• Must meet state age requirements when serving/selling alcohol (18 yrs or older)