Summary Statement

The Patient Care Coordinator performs a variety of front office and clinical administrative tasks. Typically, this position involves a combination of time spent in both patient areas, and employee only areas such as behind the check-in/out counters, and the shipping/receiving area. Customer service, administrative and financial tasks are all daily activities for this role. The Patient Care Coordinator assists practitioners with aspects of their patients’ care such as preparing exam rooms, preparing patient items, processing patient paperwork etc. and may be asked to assist with measuring and fitting patients.

Duties & Responsibilities

• Manage clinical practice daily operations by providing administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Manage patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Coordinate the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases.
• Create patient account profile in the Medical Record system.
• Manage the shipping and receiving of products for device procurement and delivery.
• Maintain a clean office work environment including coordination of all office supplies.
• Manage office petty cash.
• Meets work standards by following production, productivity, quality, and customer service standards established by the company.
• Coordinate the support needed for on-site audits by accrediting bodies (i.e.. ABC, Medicare).
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Two years of office administrative management, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits