Installation Coordinator

JOB DESCRIPTION

JOB TITLE: Installation Coordinator

AREA: Office FLSA STATUS: Exempt

REPORTS TO: Operations Manager TYPE: Full-Time

PURPOSE/DESCRIPTION

Assist in the organization and scheduling of awning projects and services as well as order processing. Provide exemplary customer service to current and prospective clients.
ESSENTIAL JOB FUNCTIONS

Customer Service

Assist in answering incoming phone calls and answer client and prospective client questions.

Assist with showroom walk-ins by greeting customers and walking them through each product offering with the goal of setting an appointment with a Sales and Design Consultant.

Communicate with clients regarding the installation and service call timing.

Accept payments for client deposits and balances.

Call clients with any updates as necessary and treat them in a kind courteous manner.

Work closely with KE USA, our manufacturer, to obtain timing and expected completion of orders.

Respond to customers inquiries in a timely and professional manner.

Communicate with office staff to ensure information is disseminated throughout the team.

Scheduling and Coordination of Awning Installations/Services

Communicate and work closely with Project Manager and Operations Manager on scheduling for each week. Review job books with the assistance of the Project Manager and Operations Manager to ensure customer service and installation timelines are met.

Review installation books with the assistance of Project Manager and Operations Manager to plan materials and methods for installation in an effort to eliminate awning installation complications and go-backs.

Ability to plan installations and services with geographic and completion times in mind.

Ensure appropriate product is available for installation and services.

Communicate regularly with installation teams regarding daily, weekly schedules, installations and product needs. Notify customers of any delays.

Communicate with clients in a timely and professional manner in preparation of installation and service calls.

Assist with the yearly seasonal installation/removal/storage scheduling and contract generation.

Track and schedule seasonal installation and removals.

Enter installation and service calls into QuickBooks time for Installation Team.

Close out jobs on a weekly basis in Marketsharp system by entering completion date, number of installers, etc.

Attend weekly Work in Progress meetings with Project Manager and Operations Manager to plan and execute the scheduling of installations and services.

Attend weekly meetings with office and sales staff.

Schedule service calls for awning emergencies and notify appropriate parties.

Answer installation questions for sales and design team.

Assist Project Manager and Operations Manager with scheduling, number of installers and tools, and answer awning installation questions.

Work with Project Manager and Operations Manager to maintain appropriate inventory levels for parts for stock and warranty issues.

Calculate service and awning cleaning costs with the assistance of Operations Manager.

Work closely with KE USA customer service team to process new product and parts orders.

Process warranty paperwork.

Process receiving paperwork for awning repairs and coordinate the delivery of materials to manufacturer for repairs.

Confirm receipt of materials from manufacturer and track shipping.

Communicate with freight companies regarding scheduled deliveries.

Attend yearly KE USA technical training academy and obtain up to date product and installation knowledge.

The above duties and responsibilities describe the general nature and level of work performed in this job. They should not be construed as an exhaustive listing of all job duties and responsibilities by employees so classified.

OTHER RESPONSIBILITIES

Requires work with others in a group or team, external customers and vendors, face-to-face and telephone discussions with individuals or teams, written communication, and coordinating or leading others in accomplishing work activities.

KNOWLEDGE, SKILLS AND ABILITIES

Superb customer service skills and the ability to effectively communicate with customers.

Knowledge of awning materials/components, methods, or general construction a plus

Knowledge of structure and content of English language including meaning and spelling of words, rules of composition and grammar.

Ability to meet quality standards for services and evaluation of customer satisfaction.

Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Ability to multitask and be able to prioritize tasks.

Ability to meet strict deadlines.

Punctual attendance.

Excellent communication skills and professionalism among customers, OCA team and leadership.

EDUCATION AND EXPERIENCE

10 years of customer service skills.

General understanding of carpentry a plus.

Computer experience that includes, navigating the internet, word processing, and graphics

To apply, please Complete The Online Application.