• Helpdesk/Field Support
• Employment type: Contract to hire
• Pays up to $36/hr

Position Overview: We are seeking a dedicated and technically proficient individual to join our team as a Level 2 Helpdesk/Desktop Support/Field Support technician. This role involves troubleshooting MS Office, Windows, and application support, with particular emphasis on Windows 10 & 11 environments. The ideal candidate will possess excellent communication skills, advanced troubleshooting abilities, and the capacity to provide in-depth technical support to end-users. This position requires a proactive and customer-centric approach to problem-solving, coupled with the flexibility to adapt to varying support needs.

Key Responsibilities:

• Troubleshoot MS Office, Windows, and application support, with additional emphasis on MS Teams.
• Respond to user inquiries and requests via ticketing systems and telephone.
• Provide in-depth technical support, including advanced troubleshooting skills.
• Utilize Active Directory for user management tasks, such as user creation (preferred).
• Support Office365 environments.
• Maintain documentation as needed to ensure accurate and efficient support processes.
• Demonstrate a positive attitude, professionalism, and a willingness to assist in any capacity.
• Exhibit strong written and verbal communication skills for effective customer service.
• Ability to self-manage in a 100% remote work environment, with occasional field support responsibilities.

Field Support Details: Field support may constitute up to 30% of the role, involving site visits to locations in Glendale, Thousand Oaks, Lancaster, and potentially Bakersfield. Training for the position will be conducted in Irvine for the first week, providing comprehensive instruction and preparation for the responsibilities ahead.

Qualifications:

• Previous experience in a Level 2 Helpdesk/Desktop Support role or similar capacity.
• Proficiency in troubleshooting MS Office, Windows 10 & 11, and application support.
• Familiarity with Active Directory user management (preferred).
• Strong understanding of Office365 environments.
• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Ability to self-manage and prioritize tasks effectively in a remote work environment.
• Flexibility to adapt to varying support needs and field support responsibilities.
• A clean-cut appearance, professional demeanor, and outgoing personality.

If you are a proactive problem-solver with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and become an integral part of our commitment to providing superior technical support and solutions.