Role Overview: As an Epicor Business Analyst, you will be responsible for the configuration, implementation, and ongoing support of our Epicor ERP system. Working closely with cross-functional teams, you will analyze business processes, identify areas for improvement, and translate business requirements into technical solutions within the Epicor framework. This role requires a deep understanding of Epicor modules, strong analytical skills, and the ability to effectively communicate with stakeholders at all levels.

Key Responsibilities:

• Collaborate with business stakeholders to gather and analyze requirements for Epicor ERP system enhancements and customizations.
• Configure and customize Epicor modules to align with business processes and requirements.
• Lead end-user training sessions to ensure effective utilization of Epicor system functionalities.
• Perform system testing, troubleshooting, and support to resolve issues and optimize system performance.
• Develop and maintain documentation, including process flows, user manuals, and technical specifications.
• Stay updated on the latest Epicor releases, features, and best practices to drive continuous improvement and innovation.
• Partner with IT teams and external vendors to implement integrations and upgrades as needed.
• Provide ongoing support and guidance to end-users, addressing inquiries and resolving system-related issues in a timely manner.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
• Proven experience as an Epicor Business Analyst or similar role, with a strong understanding of Epicor ERP system functionalities.
• Hands-on experience with Epicor configuration, customization, and implementation projects.
• Proficiency in SQL queries and data analysis tools for troubleshooting and reporting purposes.
• Excellent communication skills with the ability to translate complex technical concepts into user-friendly language.
• Strong problem-solving skills and attention to detail, with the ability to prioritize and manage multiple tasks effectively.
• Epicor certification(s) preferred.