Oscar's Pet Resort Of Greenfield in Lancaster, PA is looking for one pet care technician to join our 10 person strong team. We are located on 521 Willow Road. Our ideal candidate is a self-starter, ambitious, and hard-working.

• We are looking forward to hearing from you.

Pet Care Technician (Levels 1, 2, and 3)

Level 1: No prior experience in the Pet Care industry.

Level 2: Requires 1 year experience in the Pet Care industry.

Level 3: Requires 2 years experience in the Pet Care industry.

Required Education

High School Diploma

Pet/Vet/Rescue Care experience preferred. Inquire if successful completion of a Vet Assistant training program. See requirements for Level 2 and 3.

Required Training

· Play Group safety orientation and training for Dog Language & Off-leash Play group (Book and DVD training) within 90 day probationary period

· DVD study of pet CPR within first year of employment

· DVD study of Pet First Aid within first year of employment 

Required Skills

§ Demonstrate safe, compassionate, and effective handling of all pets

§ Demonstrate effective & positive leadership of all dogs

§ Excellent customer service (verbal and written) and be able to clearly explain dog behavior

§ Good observation skills & good hearing to ensure the safety of the pet care (within normal testing of vision and hearing)

§ Demonstrate high standards of organization in a fast paced environment

§ Ability to work as a team with fellow employees in the working environment

§ Computer literate

§ Knowledge of e-mail etiquette and proper grammar

§ Personal motivation to promote dog obedience and the ability to motivate others to do the same

§ Physical requirements:

• The ability to lift 50 pounds from floor to waist levels regularly (may be combined with rotation or movement)
• The ability to be on your feet for 6 – 10 hours
• The ability to respond quickly to sounds with good reaction time and sudden/fast response
• The ability to move safely over uneven terrain or in confined spaces
• The ability to have good awareness and respond safely to dangerous situations
• The ability to work in extreme weather
• The physical ability to handle and safely manage large dog breeds up to 150#

Responsibilities

§ Understand and adhere to the Daily Operations Manual and the Employee Policies Handbook

§ Work evenings, weekends, and Holidays. Evenings, weekends, and Holidays are rotational and shared among all Pet Care Technicians and Pet Care Specialists.

§ Properly care for all pets regarding feeding, medicating, basic grooming, exercising and supervising playgroup. See Daily Operations manual for detailed instructions

§ Demonstrate working knowledge of computer in order to take reservations, check in/out, and invoice customers for all services

§ Answer phone in a professional manner, take messages, and respond in a timely manner

§ Effectively navigate the company website to ensure staff can direct a customer to online registration forms as well as training class schedules

§ Understand pet vaccination protocols. Provide customer notification of any expired vaccines. Call vet if needed to obtain written record of vaccinations

§ Retrieve pets from office and return pets to customer, encouraging good manners from dogs

§ Communicate any pet issues (health concerns, behavioral concerns etc.) to manager/supervisor

§ Demonstrate knowledge of safe handling of a pet with anxiety/stress and aggression

§ Responsible to know Oscar’s Pet Resort General Policies and accurately educating customers of policies

§ Be proactive and seek education from manager or supervisor for any area of incompetence

§ Maintain a clean work environment in office, hotel, gym, outdoor play yards, and dome. Daily/weekly cleaning lists are the responsibility of all technicians

§ Responsible for maintaining the Standard of Quality for all Pet Care as evidenced by proper handling using positive reinforcement, proper leadership, safe off leash play, fun and stimulating private play, as well as maintaining a clean and disinfected environment free of clutter and dirt.

§ Responsible for demonstrating good interpersonal skills with fellow employees and reporting differences to manager when problems cannot be resolved

§ Adhere to daily schedule and demonstrate good time management for customers, play group, as well as private play schedules.

§ Wear clean employee attire, which includes employer purchased shirts, or purchased vests/sweatshirts. Oscar’s Pet Resort Logo must be worn and visible at all times. Slacks or shorts with no holes should be worn

§ Other responsibilities as assigned

Compensation

Level 1: Compensation is $10 - $12 per hour. Level 2: Compensation is $13 - $16 per hour. Level 3: Compensation is $17 - $20 per hour. All compensation is assessed by the General Manager. Part time receives PTO. Full time receives PTO and paid holiday. All staff eligible for paid continuing education/training and discount on pet services and retail products. Career advancement is available and requires commitment and training. We offer flexible scheduling.

 Working with dogs is not easy! People sometimes think we spend our day cuddling with dogs, but that is not often the case. Instead it is intense understanding of dog language, firm leadership, and having the stamina to handle any and all breeds and sizes. We proudly employ a team of A Players. Are you one?

Never late for work

Thrives under pressure

Likes to give and received feedback/instruction

Team player but can confidently work alone

Able to pass a background check and drug test

Able to be physically active from the beginning to the end of your shift

Can work without a cellphone

Can work weekends and Holidays

Likes to have FUN while they work

Multi-tasker

Detail oriented

Caring and consistent

Dog and cat lover

Communicates clearly and honestly

Can easily lift 50#

Enjoy maintaining a clean and fresh smelling facility, as well as being able to “stomach” scrubbing diarrhea off the floors and walls

Thinks that complaining, negativity, and drama are the worst sounds on earth (even worse than dogs barking)

Did you know?

We have been opened since 2006 and are locally owned. We are a fast growing company with plenty of opportunity for the right candidate. We provide on the job training as well as use Dog Guru and International Boarding & Pet Service for all our pet care & handling training. We offer both full time and part time positions. We offer PTO and discounted services. We celebrate our successes with staff outings and have a team of 13 – 14 members, whose ages range from 17 – 50.

Why do we come to work each day?

Our Purpose is to provide the community with a variety of pet friendly services in a caring & friendly environment that emphasizes safety, wellness, client education, and canine communication.

Our Mission and Values:

Committed to having knowledgeable highly trained staff providing respectful care for each pet, while providing excellent customer relations & education to ensure our pets receive superior care through meaningful & fun activities with safe, stress-reduction handling in a clean and inviting environment. We celebrate accomplishments and reward A players and are dedicated to seeing the team members personally and professionally grow. We treat each other and our pets with respect. We work through support and cooperation, just as we treat our pets under our care. We support a balance between work and home. We are a profitable and a fiscally responsible company. 

If you are an A player, will support our purpose, and will live out our values, please remit your resume and we welcome an interview with you. We do a 2 part interview process. 1st being a sit down interview followed by a shadow/working interview where we assess handling & communication skills.