3 CBO Patient Service Jobs in Laguna Woods, CA
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CBO Patient Service
$137k-179k (estimate)
Full Time | Hospital
0 Months Ago
OrthoWest is Hiring a CBO Patient Service Near Laguna Woods, CA
QUALIFICATIONS AND SKILLS:
• Experience working in a physician group practice preferred.• Proficiency in computer automation, with emphasis on email/internet applications.• Knowledge of practice management and word processing software• Ability to multitask and perform in high stress/fast-paced work environment. • Maintain neat, professional appearance and possess a positive disposition.• Strong written and verbal communication skills.• Basic to intermediate knowledge of medical terminology preferredEssential responsibilities include, but are not limited to:
Appointment Scheduling Duties
• Receives all incoming calls from ACD, PSR queue.• Determines if new or established patient, or the type of appointment.• Determines treating physician for described issue.• Obtains demographic/insurance information for new patients; verifies current insurance if established patient. • Creates web account and educates patient how to properly log in and utilize patient portal. • Verifies eligibility and explains to new patient SCOS copay/deductible collection policy at time of service.• Determines if prior authorization is required (e.g., Worker’s Comp or IPA/HMO) before scheduling appointment.• Instructs patient to bring in x-rays, MRI/CT imaging, or any other diagnostic testing to appointment if applicable.• Verifies schedule for availability and advises patient of prospective dates at all available facilities.• Documents description of chief complaint along with pertinent medical information, noting possession of diagnostic testing/reports and any previous evaluation by another physician, as well as, insurance type and patient acknowledgement of payment collection policy.• Creates cases for IPA/HMOs and any Worker’s Compensation appointments with approved authorization number, number of allowed visits, referring physician and valid dates of authorization.Other Duties• Responds to written and telephone inquiries from patient and carriers regarding appointments.• Distributes messages to the clinical staff when needed (prescription calls, testing, any clinical related questions)• Schedules surgeries when needed to help out department.• Contacts insurance carriers to verify eligibility and obtain authorization for surgeries when needed.• Covers for PBX operator when needed.• Maintains communication among the physician, patient, and insurance carriers when needed.• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.• Attends continuing education courses as requested.• Attends all regular staff meetings.• Completes all other duties as assigned by the Manager or Team Leader/Supervisor.
• Experience working in a physician group practice preferred.• Proficiency in computer automation, with emphasis on email/internet applications.• Knowledge of practice management and word processing software• Ability to multitask and perform in high stress/fast-paced work environment. • Maintain neat, professional appearance and possess a positive disposition.• Strong written and verbal communication skills.• Basic to intermediate knowledge of medical terminology preferredEssential responsibilities include, but are not limited to:
Appointment Scheduling Duties
• Receives all incoming calls from ACD, PSR queue.• Determines if new or established patient, or the type of appointment.• Determines treating physician for described issue.• Obtains demographic/insurance information for new patients; verifies current insurance if established patient. • Creates web account and educates patient how to properly log in and utilize patient portal. • Verifies eligibility and explains to new patient SCOS copay/deductible collection policy at time of service.• Determines if prior authorization is required (e.g., Worker’s Comp or IPA/HMO) before scheduling appointment.• Instructs patient to bring in x-rays, MRI/CT imaging, or any other diagnostic testing to appointment if applicable.• Verifies schedule for availability and advises patient of prospective dates at all available facilities.• Documents description of chief complaint along with pertinent medical information, noting possession of diagnostic testing/reports and any previous evaluation by another physician, as well as, insurance type and patient acknowledgement of payment collection policy.• Creates cases for IPA/HMOs and any Worker’s Compensation appointments with approved authorization number, number of allowed visits, referring physician and valid dates of authorization.Other Duties• Responds to written and telephone inquiries from patient and carriers regarding appointments.• Distributes messages to the clinical staff when needed (prescription calls, testing, any clinical related questions)• Schedules surgeries when needed to help out department.• Contacts insurance carriers to verify eligibility and obtain authorization for surgeries when needed.• Covers for PBX operator when needed.• Maintains communication among the physician, patient, and insurance carriers when needed.• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.• Attends continuing education courses as requested.• Attends all regular staff meetings.• Completes all other duties as assigned by the Manager or Team Leader/Supervisor.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$137k-179k (estimate)
POST DATE
05/11/2023
EXPIRATION DATE
06/01/2024
WEBSITE
orthowest.com
HEADQUARTERS
OMAHA, NE
SIZE
50 - 100
FOUNDED
2004
TYPE
Private
REVENUE
$10M - $50M
INDUSTRY
Hospital
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