Description

Scheduler / Phone Operator

Job Details

Job Type

Full-time

Administrative

Description

Welcome to Cornerstone Orthopedics and Sports Medicine, a division of Orthopedic Centers of Colorado! Come work at our ever growing practice with some of the best orthopedic physicians in Colorado. We are team focused and proud of how we work with our patients as well as our community partners. Scheduling and Referral Specialists are an integral part of our work! Join a team that is focused and hard working to make those relationships a success! 

SCHEDULER POSITION OVERVIEW: Schedules patient appointments for visits, diagnostic tests, referrals and/or consults, and any surgical procedures. Documents patient calls via electronic medical record phone notes. Financial responsibilities may include but are not limited to the following: verifying guarantor information and collection of any monies due at the time of service. Works closely with patients, providers, and hospital facilities. Get to know our healthcare providers and develop relationships to better your knowledge of the care process. Be a part of a team that is essential to the office functions, that first point of contact for patients that are in need! 

SCHEDULER ESSENTIAL FUNCTIONS: 

• Triage patient for their medical needs and schedule according to physician protocols provided to you. 
• Help patient determine best path into practice and timing of the visit. 
• Enter patient information into system to builds patient chart or add to existing.
• Assist in problem solving with your team members, collogues, and providers. 
• Be energized and a part of the time all while maintaining individual workflow.
• Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulations. Training provided. 
• Communicate any insurance changes or trends among team or any other information you gather while scheduling patients. 
• Maintains a level of productivity suitable for the department. 
• Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format. 
• Other duties as assigned. Position is full time M-F, 8am to 5pm. Benefits eligible. Remote work NOT available at this time. 

Schedules patient appointments for visits, diagnostic tests, referrals and/or consults, and any surgical procedures. Will be responsible for obtaining referral and/or insurance authorization/pre-certification approvals from health plan or primary care physician office. Documents patient calls via electronic medical record phone notes. Financial responsibilities may include but are not limited to the following: verifying guarantor information and collection of any monies due at the time of service. Provides efficient flow of clinical information via paper and electronic medical records. Works closely with patients, providers, and hospital facilities. 

SALARY & BENEFITS:

Up to $22 Per hour

• Medical, Dental and Vision Insurance 
• Generous PTO package and paid holidays
• Annual holiday bonus and evaluation
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Annual stipend for continuing education in certain positions
• Retirement Plan eligibility after one year of service with eligibility in company profit sharing

Requirements

SCHEDULER REQUIRED QUALIFICATIONS AND SKILLS:

• Education: High school diploma. 
• Must have excellent verbal and written communication skills.
• Requires effective customer relation skills, ability to organize and interpret data.
• Requires good judgment, tact, diplomacy, and ability to problem solve.

SCHEDULER WORKING CONDITIONS:

• Typical business office environment 
• Possibility of local travel 
• Constant viewing of computer monitor, mousing and typing 
• Frequent standing, walking and sitting 
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more 
• Occasionally lift and/or move up to 50 pounds 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus 
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job