MRI Clinical Receptionist/Patient Care Tech

POSITION: MRI Clinical Receptionist/ Patient Care Tech

RESPONSIBLE TO: MRI Manager and Clinical Receptionist/Authorization Supervisor

JOB SUMMARY: Under the general supervision of MRI Manager and Clinical Reception/Authorization Coordinator performs duties required to support the clinical and business operations of the MRI department and the medical practice ensuring services are provided in a professional, timely and courteous manner. These duties are performed in accordance with federal and state laws and regulations governing the privacy and security of patients' PHI (Private Health Information).

EDUCATIONAL REQUIREMENTS:

• High school diploma required
• Medical terminology

QUALIFICATIONS AND EXPERIENCE:

• Minimum 1-year experience working in a physician group practice.
• Knowledgeable of Anatomy & Physiology, and medical terminology.
• Ability to perform multiple tasks simultaneously
• Strong written, telephone and verbal communication skills

Responsibilities include, but are not limited to, the following

• Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
• Provide and explain exam preps to patients, resolve patients questions or concerns; if necessary seek assistance from technologists or physicians.
• Provide assistance to technologists, physicians, and other OSG staff as requested.
• Stocking supplies when needed, preparing and assisting the patient on and off the exam table.

• Weekend hours required on rotating schedule.
• Upon check-in, arrive patient via computer system; verify demographics, insurance eligibility, referrals and authorizations.
• Scan photo ID, insurance card and HIPPA forms in EMR.
• Provide patients with appropriate new patient paperwork
• Schedule appointments
• Perform daily chart checks for future visits to include insurance verification, referrals and authorizations.
• Scan/import clinical forms daily
• Answer phones, transfer and/or direct calls.
• Responsible for obtaining Medical Record Release paperwork, when requested by patient and scanning into EMR.
• Responsible for maintaining and distributing of medical records for patient pick-up.
• Ensure release form has been completed and payments received, when applicable.
• Act as liaison between patient and other staff, including medical assistants, physicians, physician assistants, administrative assistants, etc.
• Maintain excellent communication with technologist and patients regarding wait times or physician delays.
• Conduct a thorough and detailed audit of incoming orders, assuring that both the order and clinical information matches the exam and authorization and informing physician and/or Medical Assistant when correction is needed.
• Understanding of the health screening questions, and possible risks associated with MR exams.
• Screening every patient to verify safety using MRI manufacturer guidelines including but not limited to Gauss/Cm, magnet strength, placement and duration of all implants.
• Obtaining all implant information and contacting manufacturer when needed to ensure patient safety before scheduling MRI and importing all documents obtained for MRI clearance as per safety guidelines.
• Ensure prior diagnostic testing clearance is obtained, including X-rays and/or proper bloodwork/GFR and required documentation including operative notes are scanned into patient's chart.
• Trained in MRI safety level II, and BLS as required by ACR.
• Ensure that incoming faxes are delivered and/or acted on immediately.
• Retrieves and responds to voice mail messages in a timely manner.

Other

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
• Attends regular staff meetings and continuing education sessions as requested

Typical Physical Demands

Work may require sitting for long periods of time, and also stooping, bending and stretching for files and supplies. Employee should be capable to lift up to 30 pounds. Position requires manual dexterity sufficient to assist patients on and off the MRI table and to operate a keyboard, computer, telephone, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Position also requires viewing computer screens and typing for long periods of time.

No phone calls

Qualified candidates should submit their resumes to:

careers@osgpc.com

OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer