At FOI our goal is to provide our patients with world-class orthopedic care.

Our mission of providing the best care encompasses not only the care the physician provides, but all medical and administrative aspects of the patients encounter with Florida Orthopaedic Institute (FOI) as well. Every staff member plays a vital role in this mission. We take pride in receiving the Patriot Award from the Department of Defense for the support that we give to National Guard and Reserve members who are employed by FOI. We are committed to encouraging a culture of inclusion reflective of the communities we serve, and we provide equal opportunity to all. Florida Orthopaedic Institute conforms to the spirit as well as to the letter of all applicable laws and regulations.

What we offer:

• Full time opportunities available, with room for career growth and advancement.
• Excellent job security and stability, to promote an optimal work life balance.
• Be part of this dynamic and growing high level Revenue Cycle team!

In this role you will:

OAWF Financial Counselor/Collector Job Responsibilities

The financial counselor/collector is responsible for providing patients with surgical/procedure estimates, collecting all presurgical and preprocedural monies due, and other miscellaneous duties as assigned. Must be detailed oriented with knowledge of insurances and benefits.

• Communicates with patients over the telephone in a professional and customer service

oriented manner

• Communicate effectively with staff and physicians by phone or in writing
• Obtain booking slips from surgical coordinators
• Enter surgical booking slips onto spreadsheet
• Review all procedure schedules daily working 2 days out for upcoming procedures
• Email team surgical coordinator and request any missing books slips for patients on the

schedule where no booking slip was received

• Review insurance benefits/fee schedules to ensure patients are given a proper estimate

for upcoming procedures

• Contact patients with their estimate for their procedure via telephone and review their

benefits and their payment deadline

• Send a surgical estimate sheet to patient mailing address

About You:

• High School Diploma required
• 1 year experience in a medical environment with previous experience in medical insurance verification and benefits.
• Must be proficient in Microsoft Office applications, including, Outlook, Excel, and Word.
• Must have excellent verbal and written communication skills and problem solving skills.
• Requires good judgement, tact, diplomacy, and ability to problem solve.
• Able to work effectively in a team environment.
• Must have excellent organizational skills.
• Knowledge of some medical terminology and procedures.