FRONT DESK - CHECK-IN/OUT

Medical Front Office Experience Preferred

SCOPE OF POSITION

The Check In Representative performs all administrative support activities for their respective area under the direction of the Front Desk Supervisor and is responsible for first class customer service and performing assignments in accordance with office policies and procedures.

KNOWLEDGE OF JOB

Starred (*) items are to be considered essential functions of this position.

• *Greets all patients in a professional manner.
• *Obtains accurate patient and insurance information from the patient or patient representative at the time appointment is scheduled.
• *Verifies that patient and insurance information has been entered accurately in the EMR/PM system.
• Explains the check in process to the patients.
• *Obtains verification of insurance if not previously completed prior to appointment.
• If pre-certification is required by health care insurers or managed care providers, obtains verification prior to services.
• *Prepares and processes the required consent forms and obtains the necessary signatures upon patient arrival.
• *Informs patients of deductibles, out of pocket expenses, co-payments and percentage payables thus facilitating cash collections for identified services.
• Guides patients to appropriate resources for further information.
• *Reconciles day sheets, prepares batches and enters charges or verifies charges in a timely manner with minimal errors.
• *Demonstrates competency working in Greenway system.
• *Monitors and maintains the flow of the front desk registration process.
• *Exhibits willingness and responsiveness to supervisor’s or Manager requests. Fulfills additional responsibilities within the expertise of the individual’s job scope that is appropriate to the practice.
• Participates with other co-workers in generating and implementing ideas to enhance productivity.
• *Works through and resolves patient issues immediately.
• *Performs other functionally related duties as assigned.

REQUIREMENTS

Education

• Graduation from High School or equivalent

Experience

• Minimum of 1 year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration, and medical terminology.
• Coursework in medical billing and coding preferred.

Other Requirements

1.Knowledge of ICD-10/Coding

2.Insurance verification, authorization and pre-cert knowledge.

3.Ability to type 45 wpm and 10 key calculator skills.

4.Knowledge of scheduling process and systems.

5.Ability to work with the EMR/PM system, keeping information updated.

6.Skill in exercising initiative, judgment, discretion, and decision making to achieve organizational objectives.

7.Ability to work independently

8.Ability to handle multiple projects simultaneously and set priorities.

9.Ability to conduct oneself in a professional manner amongst physicians, staff, patients, and professional contacts.

10.Professional personal appearance as outlined in the Employee Handbook of the Company

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Language:

• Bilingual (Preferred)

Work Location: Multiple locations