Job Purpose:

The HIMS Representative is responsible for the daily operations of managing incoming documents, releasing information requests, and handling inquiries as it relates to OrthoIllinois patient encounters, orderings, charting, and documentation.

Primary Duties and Responsibilities:

• Retrieves medical records requested by physicians, medical staff, and patients in an urgent manner
• Creates patient accounts for new and existing patient referrals
• Sends physician notes and work status reports to Work Comp Case Managers
• Ensures documents are properly labeled and filed
• Communicates with medical offices, attorneys, and patients regarding medical record requests by phone, fax, and email
• Retrieves lab results for physicians
• Processes incoming faxes, attaches incoming scans to patients' chart, and routes to appropriate parties
• Completes release of information requests to patients, attorneys, and other parties
• Completes requests for information from clinic staff by pulling records from other hospital systems to provide nurses and providers with incoming referral information
• Scans loose reports and other paper charting documents back into the patients' chart

Competencies:

• Customer Focus: Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused way
• Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives
• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently
• Communication: Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience
• Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form
• Prioritization: Understands their priorities and time-scales in relation to organizational goals and works with a sense of urgency to meet deadlines. Performs jobs in an organized manner maintaining a high standard of work keeping needed parties informed of changes
• Initiative / Independence: Works independently with little needed direction taking responsibility for own time and effectiveness. Proactively recognizes opportunities to contribute, recommends and implements process improvements
• Judgment: Acts with the patient's best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

• High School Diploma or GED required
• Previous customer service, clerical, or healthcare experience preferred
• Basic working knowledge of Google and Microsoft Suites
• Basic working knowledge of EMR systems preferred

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

• Sit and stand for extended periods of time.
• Requires lifting, carrying and/or moving objects in a manner consistent with most office environments (generally, no more than 10 pounds on a frequent basis and 20 pounds on an occasional basis).
• Finger dexterity for typing on a keyboard and using a mouse for extended periods of time; ability to twist hands or wrists repetitively.
• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.
• Vision (e.g., depth perception, color vision, strong vision up close).

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve