Why Orthofix?

We are a leading global spine and orthopedics company with a premier portfolio of biologics, innovative spinal hardware, bone growth therapies, specialized orthopedic solutions and a leading surgical navigation system. Our combined company is over 1,600 strong, with products distributed in 68 countries worldwide and a global R&D, commercial and manufacturing footprint, and this is just the beginning!

Come join our global team of dedicated professionals who through their extraordinary efforts demonstrate every day their commitment to our mission of improving the lives of patients. At SeaSpine and Orthofix our culture is built around Integrity and the core beliefs we live by: Exceed Expectations, Work Together, Be Respectful, Get Lean and Have Fun!

How you'll make a difference?

Responsible for efficient and effective collection of Commercial Accounts from various customers foreign and domestic including hospitals, surgery centers, physician practices, DME companies, and distributorships.

What will your duties and responsibilities be?

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Timely completion of all corporate wide and departmental training.

• Understand, promote, and demonstrate Compliance adherence.

• Demonstrate effective interactions with peers and management; maintain effective communication lines/methods; engage management to help in solving problems as needed.

• Demonstrate the ability to handle a larger collection assignment while consistently meeting personal and team collection goals.

• Responsible for managing and resolving assigned tasks in timely and effective manner through oracle and other systems and processes.

• Consistently meet or exceed personal and departmental quality and productivity standards on a consistent basis.

• Ensure timely and accurate follow up on open aging accounts based on documented timelines

• Escalate account issues to sales and business partners per documented timeline and process

• Research, communicate and escalate as needed all invoice disputes in a timely and effective process

• Complete collection calls and correspondence (fax / mail) as required for resolving aging balances.

• Verify and understand contract & billing requirements for all customers as needed to resolve account balances.

• Work with customer and internal partners to resolve missing / invalid / incorrect purchase orders.

• Review unpaid / disputed balances for final resolution per process that all collection efforts have been exhausted and recommend appropriate send to collections, write off or reversal for approval.

• Knowledgeable of all work instructions, processes, guidelines and policies; engage team leadership as needed for additional training or questions.

• Work with contracting team, customer service team, and leadership for account escalations needed to resolve account disputes.

• Share knowledge amongst peers and management; proactively suggest process improvements.

• Identify and report account trends or issues to management and share learnings with team members.

• Review assigned accounts to ensure that account requirements, special processes and guidelines are followed.

• Strong understanding of all work instructions, processes, guidelines and policies

• Proactively suggest process improvements. Utilize process knowledge to assist in documenting the ideas/requirements.

• Assist peers with account resolution as needed.

• Promote and exude a positive work environment.

• Regular attendance required.

What skills and experience will you need?

• Strong understanding of commercial billing, order, and collection processes.

• Excellent teamwork behaviors while abiding by Orthofix code of conduct.

• Strong time management, organizational skills and written skills.

• Strong utilization of computer skills. Able to run various programs with ease.

• Strong verbal and written communication skills. Professionalism in all internal and external communications.

• Strong Ability to handle multiple priorities and heavy volume while meeting all deadlines.

• Strong negotiation and persuasion skills.

• 3-5 years commercial collections.

• Detail oriented with emphasis on quality and timeliness.

• Strong work ethic - supervision is minimal, yet assistance will be readily available as needed from AR leadership and senior collectors on team.

What qualifications are preferred?

• Some college preferred but will consider with proper experience.

• 3-5 years Orthofix commercial collections experience preferred but will consider with proper experience.

• Understanding of all Orthofix product lines billing and order processes.

PHYSICAL DEMANDS AND WORK CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit for extended periods of time; frequently required to stand, walk and use business equipment daily such as P.C., copier, fax, telephone, etc.; occasionally required to reach overhead, bend, and lift objects of up to 20lbs.

• Eyesight and hearing must be correctable to standard level.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.