Job Description

Therapy Referral Coordinator

About OrthoArizona : At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community.

Founded in 1994, OrthoArizona has become the premier orthopedic group across the valley. Since that time, we have grown to have over two dozen locations and over 75 orthopedic specialists.

We need professionals who share our vision and the commitment to see it through. The Therapy Referral Coordinator is responsible for coordinating and managing referrals for therapy services.

This includes working with patients, physicians, and insurance companies to ensure that patients receive the appropriate therapy services in a timely manner.

As a Therapy Referral Coordinator with OrthoArizona, you will get to :

• Preemptively coordinate and schedule physical therapy new patient appointments using internal referral reporting systems.
• Communicate necessary information to patients, staff, and therapists.
• Verify necessary information and record information in patient's medical record.
• Answer telephone, screen calls, clears voicemail, and returns patient calls in a timely manner.
• Answer questions regarding patient's upcoming appointments.
• Update patient information in the patient electronic medical record.
• Register patients in the patient electronic medical record as applicable.
• Confirm patient demographics and paperwork for accuracy, completions, and missing information.
• Ensure the proper clinical chart documentation and referral orders are present for all new patient appointments.
• Relay prior authorization and / or referral needs to the authorization team and desk staff in accordance with patient insurance coverage prior to services being rendered.
• Notify all applicable staff as to status / completion of above processes.
• Courteously interact with patients, family members, visitors, and members of the health care team; direct patient questions and / or complaints concerns to appropriate department;

keep patients informed of auth / referral status.

• Schedules patients for follow-up office visits or procedures.
• Assist in uploading medical records to the patient electronic record.
• Assist with proper routing of incoming faxes and documents.
• Maintain medical records in accordance with practice policies and procedures.
• Assist with billing and coding as needed.
• All other duties as assigned.

Minimum Qualifications :

• High school Diploma or GED.
• Accurate typing skills, minimum 50 words per minute.
• Knowledge of medical terminology.
• Customer Service skills : Excellent written and verbal communication skills.
• Working knowledge of computer programs.
• 1 year experience of referrals and insurance verification.
• Experience in healthcare or customer service preferred
• Excellent communication and organizational skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office and electronic medical records systems

Preferred Qualifications :

2-3 years of medical front office experience.

Full Time Benefits :

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical - including a plan with 100% employer coverage- a $585 monthly value.
• Health Savings account company contributions.
• Dental & Vision insurance.
• Company paid life insurance policy the option to purchase additional benefits to protect you from what life throws at you.
• 401(k) with a company contribution profit sharing!
• Pet insurance.
• ID Theft protection & Legal assistance.

The Therapy Referral Coordinator may be required to sit or stand for extended periods of time and may need to lift up to 25 pounds.

The Therapy Referral Coordinator will work in a healthcare setting and may be exposed to infectious diseases and hazardous material.

Last updated : 2024-05-24