SUMMARY:

The Customer Service Representative insures Glendinning customers receive the best service possible through the processing of orders, preparing general correspondence, and coordinating with other departments as required.

ESSENTIAL FUNCTIONS:

• Customer Service related responsibilities and tasks.
• Greets callers on telephone in a friendly, professional, positive, and helpful manner.
• Routes incoming telephone calls/messages as required.
• Operates central office telephone system.
• Routes all incoming faxes and general email inquiries.
• Greets visitors in-person in a friendly, professional, positive, and helpful manner.
• Processes new sales orders (order entry).
• Modifies sales orders.
• Generates sales orders (prepares/prints pink order sheets including all incoming Weborders and RMA’s).
• Distributes pink sales orders (walks them out to each department).
• Data entry regarding new orders, accounts, etc.
• Provides appropriate product or service information to current and potential Customers.
• Reviews contracts and purchase orders to assure 100% compliance to meet Company standards and Customer needs.
• Must be able to learn new duties and meet changing conditions quickly and adjust to them with little difficulty.
• Keeps work area clean and orderly.
• May perform other duties as assigned.

REQUIRED SKILLS AND/OR KNOWLEDGE UPON QUALIFICATION IN POSITION:

• Office equipment
• Computer skills
• Basic typing and 10 key data entry
• Time management and multi-tasking
• Proper telephone etiquette
• Strong communication skills
• Organization and detail-oriented skills
• Fast-paced work environment

PHYSICAL DEMANDS OF THE JOB:

• Data entry
• 80% of the time sitting
• Some bending/stooping
• Lifting less than 35lbs
• Climate controlled environment

LOCATION: Glendinning Products LLC / 740 Century Circle, Conway, SC 29526