28 Service Coordinator Jobs in Phoenix, AZ
ORR Corporation is Hiring a Service Coordinator Near Phoenix, AZ
ORR Corporation formed from the trunk of Clark Orr Sr.’s car when he began selling safety equipment more than 70 years ago. The company has since expanded, now encompassing ORR Protection and Inspection Logic. We support more than 250 employees across more than a dozen locations nationwide but we still maintain the principles of safety, family and integrity, we were built on.
At ORR, we’re dedicated to providing protection for people, property and the environment. Learn more about our company culture here.
- Create and Edit Field Orders in Enterprise Resource Planning (ERP)
- Audit Validity of Field Orders in ERP
- Dispatch Field Orders
- Schedule Subcontractors
- Cut Subcontractor Purchase order (PO)
- Work with Field Operations to Create Profit Driven Routine Service Schedules that meet Service Due Dates and Customer SLA’s
- Achieve Monthly On-Time Completion targets (to be defined)
- Confirm and coordinate Routine Service Schedules with Customer, Service Account Team, Subcontractor and Field Operations.
- Maintain accurate Field Order Statuses
- Work with Field Ops to Create and Obtain Profit Driven Schedules for Scheduled Repairs that meet Due Dates and Customer SLA’s
- Dispatch, Confirm and Coordinate Scheduled Repairs with Customer, Subcontractor, Service Account Team and Field Operations
- Take Emergency Service Call Requests via Phone, Email, Text, (Instant Message) IM or Portal from Customer, 3rd Party, Account Team or Others
- Dispatch, Confirm and Coordinate Emergency Service with Customer, Subcontractor, Service Account Team and Field Operations
- Achieve Daily, Weekly or Per Tech revenue targets (to be defined)
- Create Sales Order in ERP
- Confirm Quote function in ERP for Emergency Service
- Accurately enter Data into ERP or other Systems
- Respond promptly to Customer needs via email, phone, text, IM or Portal
- Maintain communication with customer or Account Team until resolution or hand off
- Customer Portal Entry
- Coordinate with Project and Project Management teams to ensure adequate, appropriate and efficient use of resources
- Respond to, enter, manage and maintain scheduled activities in ERP
- Assist with Subcontractor scheduling or escalation as needed
- Participate in internal and Customer meetings as required
- Conform to company quality system
- Customer Service experience or demonstrated proficiency
- Analytical thinker
- Ability to excel in collaborative environments
- Ability to work independently
- Goal Oriented
- Can make data driven decisions quickly
- Understanding of spreadsheets and basic filters, formulas and functions
- Ability to excel in high pace environments
- Change Agent
- Data Entry Skills
- HIgh School Diploma or Equivalent
- 2 Years experience in customer service, dispatch or general business administration
- Google Suite of Products
- Intermediate level user of Excel or equivalent
This role operates within an office setting, with the potential for hybrid / work-from-home capability
- Working for a company where the associates are viewed as the company’s greatest asset.
- Being part of something you can be proud of – making a difference in the health and wellness of people and our planet.
- A growing company with a first class reputation in our respective industries.
- A culture that is fun, family oriented and entrepreneurial.
- A company that offers a focus on work life balance and encouragement to make a big impact.
- A caring group of associates with a commitment to make the communities we work in better for all.
- Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development
Job Summary
Full Time
Retail
$39k-50k (estimate)
05/19/2024
07/18/2024
orrvw.com
TEXARKANA, TX
50 - 100
1966
KEITH ORR
$10M - $50M
Retail
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The job skills required for Service Coordinator include Customer Service, Scheduling, Data Entry, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Coordinator positions, which can be used as a reference in future career path planning. As a Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Coordinator. You can explore the career advancement for a Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Coordinator job description and responsibilities
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Provided field support to environmental consulting companies and ensured a high level of customer service and customer satisfaction.
12/29/2021: New Bedford, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Coordinator jobs
A Service Coordinator works with a variety of healthcare professionals like Nurses to ensure their clients receive the best treatment possible.
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A client service coordinator must have excellent communication and customer service skills, especially on managing and organizing client accounts.
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May responsible to provide medically related social work services so that each resident may attain or maintain the highest practicable level of physical and mental health.
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Service Coordinator may monitors the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
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Must provide excellent customer service via active listening, a positive attitude, and professional and personalized communication.
03/05/2022: Saginaw, MI
Step 3: View the best colleges and universities for Service Coordinator.
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