Position Details :

• Title : Site Coordinator
• Location : Albuquerque, NM
• Travel / Schedule : o12-hr Day shift : 7a 7p on a 4-on, 3-off, 3-on, 4-off schedule.oYou may be asked to travel to other EV Group support sites on occasion, but this is generally an in-house role.
• Compensation : Target base rate $40 / hr - $47 / hr oBonuses / Additional Compensation : Overtime is paid at 1.5X after 40 hours;

relocation assistance available.

Benefits : Company offers an excellent benefits package with comprehensive medical / dental / vision plans, Incentive Savings Plan (ISP) / 401k, tuition assistance opportunities, paid time off, etc.

Position Description : In this role you will act as the key liaison between customer, management and on-site assigned service personnel regarding maintenance, repair, testing and / or customer training issues.

This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.

Some specific responsibilities include :

• Manage plans and organize customer activities. Supervise, coordinate, train, motivate and guide other Fields Service Engineers.
• Work on a wide variety of complex planning activities where material or sourcing requirements are variable and special projects where customer equipment performance is key to contractual obligations and / or project deadlines.
• Assist Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
• Instruct customers in the complete operation and maintenance of equipment.
• Assist customers in identifying and repairing equipment related process problems.
• Participate in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily / weekly priorities.
• Retrieve, compile and report equipment performance indicators to both customer and company Management.
• Provide technical assistance or training to less experienced personnel.
• Coordinate technical resources to track and close customer issues.
• Perform in a dynamic and challenging environment with drive and creativity.
• Preparation and delivery of related training, measuring and recording of performance progress, serving as a liaison between customer and the company.
• Provide work direction to Field Service Engineers who are also working onsite.
• Maintain all assigned equipment logs and records promptly and thoroughly.In order to be successful in this role, you must have at least six years of engineering / technical and supervisory experience in a high-volume semiconductor (or similar) manufacturing environment.

A 4-year degree in a technical / engineering discipline is preferred, but significant experience will be considered in lieu of a degree.

You should have familiarity with the coordination of production operations and a strong customer-service profile, being the face of EV Group for the client.

You cannot have been a Blue Badged Intel employee at any of their facilities within the past six months to be considered for this role.

Last updated : 2024-05-13