Position Details : Title : Security Service Technician (Building Automation Systems)Location : Duluth, GASchedule : Typically M-F / day shiftCompensation : $65k-$75k starting annualized wage DOEQ / OT as permitted.

• Company vehicle and tools provided. Merit bonus and promotion based on proven performance.Benefits : Company offers an excellent benefits package including consumer-driven health plan (full medical / dental / vision);
• ADD / STD / LTD and life insurance; Flexible Spending Accounts for health care and dependent care; tuition assistance; a matching 401K;

supplementary company pension plan; other fringe benefits (product / service discounts, exceptional work-life balance programs, scholarship programs for children, generous vacation / leave policies, etc.

Travel : Primarily Atlanta, GA (80%). Territory covers all of GA, North Carolina, South Carolina, Kentucky, and portions of Tennessee.

Position Description : The company is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture.

As a Security Service Technician, you are a part of a dynamic team that allows you to grow as the company grows.What you’ll do with Our Training and Your Experience

• Acts as our customer’s best service provider at all times thereby ensuring the company is the customer’s firstchoice for service.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;

diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.

• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software .
• Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions;

completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.

• Completes accurate and detailed service reports for customer and company in a timely manner to allow foraccurate invoicing and job cost tracking.y
• May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and / or database management and manipulation.

• Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
• Communicates with and work with the other team members consistently to improve overall operations of the Technology Center, and company.
• Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
• Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
• Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
• Performs other duties and responsibilities as requested or required. Requirements :
• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to building automation systems, fire alarm systems, and / or electronic security systems.
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look forsolutions.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
• Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

Last updated : 2024-04-30