Position Details :

• Title : Field Service Technician
• Location : Tulsa, OK
• Travel / Schedule : Approximately 75% travel; you can realistically expect to travel Mon-Fri overnight throughout the U.

S. (home on weekends) for three weeks each month, and be home for the other week. Jobs are typically 3 to 5 days in length.

When not travelling, you will either work from home (completing paperwork, providing technical support, assisting with housing loadouts, etc).

• Compensation : Target base salary $32 / hr - $34 / hr oBonuses / Additional Compensation : $10K-15K expected commissions / incentive pay (paid monthly) plus annual performance bonus.
• Benefits : Company offers an excellent benefits package with comprehensive medical / dental / vision plans, Flexible Spending Accounts, matching 401k (5%), tuition assistance opportunities, 4 weeks PTO, on-site gym, etc.

Position Description : In this role you will be responsible for supporting customers with on-site service, technical support and on-site training.

Primary functions of this position are commissioning new equipment; preventive maintenance, troubleshooting and repair of existing equipment;

and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment.

Some specific responsibilities include :

• Provide technical service support on existing installations ensuring systems continue to meet existing building occupancy codes and efficient operation requirements.
• Programming and commissioning of Control Systems and Integration with other systems related to building automation.
• Be well-versed in multiple controls systems as they may be on a different site each day based on the service calls that come in on a daily basis.
• Communicate directly with the customer in order to satisfy the needs regarding the specifics of what is required to solve the issue on a particular site.
• Document the services performed on a service call on a FSR (Field Service Report) with details of what the service call consisted of and to document if the call is complete or will require a follow up visit.
• Replace failed parts, controllers, wire, relays and devices as required.
• Maintain a good disposition with the customers and deal with them in a courteous manner at all times.
• Verify devices, panels and annunciators of controls projects.
• Ensure timely software backups are created for projects and software development.

In order to be successful in this role, you should have good electrical, electronic and / or mechanical aptitude, to include troubleshooting, maintenance and repair of such equipment and systems as motors, industrial controls, compressors, etc.

• You should also have a clear ability to work with electronic equipment such as volt meters, amp meters, oscilloscopes, etc;
• the ability to troubleshoot basic electric and electronic circuitry, including reading and interpreting electrical and electronic diagrams;

and a working understanding of AC power circuitry including breakers, multi-phase power, etc (120VAC). You must be comfortable working at heights or in confined spaces.

And you must be service-minded and customer-focused.

Last updated : 2024-05-20