Responsibilities

• Troubleshoot production systems issues.
• Manage escalation support queue and create Bug ticket requirements as needed.
• Act as a project coordinator in all phases of project execution and implementation, and ensures all related objectives are fulfilled for each project.
• Interviews subject matter experts, observes work processes, and communicates with business leaders and staff to research and analyze information required for the development or update of processes or systems.
• Work with programmers and software developers to define solutions for system or client issues- includes writing Technical and Functional Specifications documents, for system changes.
• Develop and implement project plans for smaller scale initiatives.
• Advise on business change implications and produce user documentation to support and enable the implementation of new programming.
• Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations.
• Relay suggestions or needs of users to Department Leadership and create raw materials to support changes.
• Performs all related department administrative functions, as required.
• Maintains cohesive working relationships with all levels of management, line of business personnel, and team to effectively interface on all projects and deliverables.
• Follows the Company’s policies and procedures and supports the Company’s Core Values.

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Desired Competencies

• Follows the Company’s policies and procedures and supports the Company’s Core Values.
• Excellent written and verbal communication skills
• Mortgage Experience- 3 years minimum
• MS Office Suite: strong experience required
• Presentation skills
• Customer service skills
• Strong analytical, problem solving, organizational and time management skills are required
• Competency in Azure DevOps or similar platform