(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.)
•Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
•May coach and provide guidance to less-experienced professionals
•Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
•Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
•Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
10 Years experience required or 5 with Bachelors
Position requires a TS/SCI.