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JOCKO FUEL is a rapidly growing sports nutrition company. We offer a fast-paced, competitive work environment, that provides an opportunity to grow your career like no other place in the world. We're proud of our brand impact. Our product line promises a clean, natural, and functional ingredient approach that has raised the bar and disrupted an industry contaminated with over-caffeinated, over-processed, and over-sugared products. We are systematically uncovering these problems and uncompromising in our mission to bring healthier alternatives to the industry, to our customers, and to our own families.
Customer Experience Manager
We are looking for a full-time, remote Customer Experience Manager
Responsibilities:
Oversee the daily operations of our customer service department, ensuring all tickets are handled promptly and to the satisfaction of our customers
Serve as the primary point of contact for customer inquiries, resolving issues with a customer-first approach
Support Jocko Fuel's customers via phone, chat and email
Handle Customer inquiries, account problems, and escalated calls
Set and achieve team goals
Ensure tools and trackers are updated daily and weekly
Create and maintain a healthy and productive work environment
Lead weekly meeting with Jocko Fuel team members and report back on customer feedback, concerns and overall improvements needed
Full Time
IT Outsourcing & Consulting
$92k-136k (estimate)
03/22/2024
05/09/2024
LIBERTY, MO
50 - 100
2014
JEROMY P HESS
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.