Assistant Manager
Serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual unit
Customer service interaction and management responsibility for more than 3 people
Full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control
Human resource responsibilities are crew training, ongoing coaching, feedback for hourly employees, health and safety audits
Routinely performs hands-on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant
Managers provide overall leadership; recognize and motivate members of the team, and coach and train the team for operational excellence.
Positions Supervised: Shift Lead (s) and Restaurant Team Member(s)
Education and Experience:
High School Degree or GED preferred
(1 to 2) years of supervisory experience within the food service/retail/customer service industry, including
Serve Safe Certified
Profit and loss responsibility
Ability to calculate/analyze data
Strong customer service skills required
Basic business math and accounting skills
Personal Computer operations preferred
Uphold BRAND Standards
Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards
Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Participates in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
Ensures food quality and 100% customer satisfaction
Ensures complete and timely execution of corporate & local marketing plans