Description

ABOUT THE COMPANY

Founded: 1981

Mission: To strive for equity for our youth by valuing and supporting the life they envision. 

Values: Trust, Respect, Empathy, Inclusion, & Advocacy

JOB DESCRIPTION

Position Title: Drop-in Center Program Coordinator (PC)

Employment Classification: Full-Time; Hourly; Non-Exempt

Reports to: ORC Supervisor 

Department: Programs

Program Summary: The Orangewood Drop-in Center is for Transitional-Age Youth (TAY) ages 18-24 to access community resources and short-term case management services to support their transition to self-sufficiency.

Position Summary: The Drop-in Center Program Coordinator provides assistance, quality assurance and daily operation instructions to all participants, partners, and staff who visit the Drop-in Center. The PC will be the first point of contact for anyone entering the Center and will be responsible for the flow of traffic and the check-in process for participants. The PC will assist with all logistical activities of the Drop-in Center. 

Requirements

Major Areas of Responsibility:

• Manage daily administrative tasks as assigned. 
• Manage staff reception desk to welcome and assist participants, office visitors and callers with general information.
• Provide an orientation/in-take of the Drop-in Center for new participants, new staff, volunteers, and others as appropriate.
• Manage and maintain shared spaces and supplies within the Drop-in Center.
• Oversee Coordinate and manage procedures for opening and closing the Center. 
• In partnership with ORC Supervisor, the PC will create a rotation calendar for shared responsibilities among Drop-in Center staff.
• Manage and keep logs of all office equipment that participants have access to (i.e. printer, laptops, charging equipment); manage check-out process and train and support participants in use of equipment. 
•  Daily management of participant mail to ensure documents are received, filed, and distributed appropriately.
• Identify issues and recommend solutions to improve Drop-in Center operations.
• Maintain ORC basic needs supplies and resource materials (job board, housing list, hygiene items, meals, groceries, school supplies, emergency work clothes, etc.).
• Establish professional, collaborative relationships with all outside community partners who provide their services on site.
• Support, promote, coordinate ORC youth activities on monthly calendar and social media. 
• Complete data entry timely into the Apricot database. 
• Foster a positive, collaborative work environment.
• As appropriate, assist other program units and work as a member of interdepartmental teams to ensure the effective and efficient operations of the Drop-in Center.

Experience Requirements:

• Bachelor’s degree completed in Psychology, Social Work, Human Services, or a related field is preferred.
• Bi-lingual Spanish is preferred.
• A minimum of 2 years’ experience working with the TAY population is required. 
• Minimum of 1-year experience with crisis intervention/de-escalation techniques
• When considering this job opportunity, please be aware that the role may involve high stress levels due to mitigating participant crises and potential exposure to vicarious trauma. It is essential to prioritize self-care and seek appropriate support when needed. 

Knowledge & Skills

• Excellent verbal and written communication skills. 
• Demonstrate a moderate understanding of Trauma Informed Care, challenges/barriers with TAY population, resources available within Orange County community. 
• Ability, desire, and flexibility to work in a high crisis, fast paced environment.
• Ability to multi-task with the capacity to learn quickly and integrate knowledge efficiently
• Proficient in Microsoft Office: Outlook, Word, and Access. Preferred knowledge in data entry.
• Ability to build internal and external working relationships
• Exercises sound judgement
• Exceptional organizational skills and attention to details. 

Essential Qualities:

• Understanding of and passion for the Foundation’s mission, vision, and values.
• Enjoys working directly with youth, volunteers, community partners, etc.
• Passion for and enjoys working directly with TAY population.

Working Environment/Physical Requirements:

• Some evening hours are required; may also need weekend hours coverage.
• Position may require use of personal vehicle. 
• Physical requirements include standing, sitting, typing, bending, and lifting up to approximately 50 lbs. (i.e. tables, chairs, food, water, etc.). 
• Possess a valid California driver’s license and proof of automobile insurance. Position requires DMV clearance.
• Pre-employment screenings include a criminal background check, FBI/DOJ fingerprinting, drug test, TB test, and employment verification.
• Modification to the work schedule may be made based on the needs of the Foundation.

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including hair texture and protective hair styles such as braids, locks, and twists), religious creed (including religious dress and grooming practices), color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity (including individuals who are transgender and/or transitioning), gender expression, age, sexual orientation, reproductive health decision-making, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws.