Change Lives. Passion. Leadership. Community

Sales Assistant Manager (ASM) Job Description

As an Assistant Studio Manager, you will be responsible for providing leadership and assisting the Studio Manager with delivering daily direction to the sales and group personal training teams.

As part of the leadership team for the sales function, the ASM must assist with lead generation / marketing strategies to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.

In addition to driving new business acquisition, this role is equally focused on member retention. This leader must pose a high caliber approach to accountability, collaboration, and positivity.

The ASM works hand-in-hand with the Studio Manager to ensure excellence in customer service, operations and studio performance.

JOB DUTIES INCLUDE :

Model the Daily Production Model (40 contacts, 10 appointments, 4 intros, 2 sales)

Assist with onboarding, training and coaching the sales team

Maintain a strong understanding of all promotions and studio events

Be able to deliver timely feedback to all team members

Contribute to a high energy culture with the ability to motivate self and others

Responsible for assisting SM with managing inventory, facilities, and other studio needs

Attend all staff meetings and work with SM to lead a section each meeting that aligns

with ASM development plan

Ensure that all front desk systems are followed such as Member Check-in, Telephone

Inquiries, 30 Second Pitch, Intro Booking, New Join Onboarding, Lead Management, New Join Journey, Late Cancel / Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions, etc.

Contribute to the studio in additional aspects : social media, community wall, retail wall, monthly newsletter, refer & receive, local studio incentives, event planning etc.

OPERATION DUTIES INCLUDE :

Work full-time 30 hours per week

Compliance and adherence to OTF Business Policies for daily studio operations

Ensure OTF branding through consistency and continuity in all actions and uniform adherence.

Provide and maintain the highest level of customer service

Provide effective decision-making regarding customer service issues

Help to maintain cleanliness of facilities

Step in as the Manager on Duty when SM is out of business

Assist SM with cancellations, suspensions, upgrades, downgrades, help desk tickets,

decline list, reconciling unpaid visits, and general administrative tasks assistance as needed and determined by SM . Take full ownership of member retention : new join follow ups, first-time guest calls, milestone recognition, in-studio events, etc.

JOB QUALIFICATIONS :

Minimum Sales experience : 1-3 years required

Minimum Customer Service experience : 3-5 years required

Minimum Management experience : 1-3 years preferred

Must have strong interest in further growth within the Franchise

Must possess a positive, can-do attitude with leadership qualities

Strong work ethic, integrity, professional demeanor

Grammatically correct with excellent verbal and written communication skills required

Ability to work and function in a team environment

Flexible work schedule, ability to cover where needed, weekend availability

Health and Fitness minded people with a passion for fitness

Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).

With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio.

This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling.

OTFF will not receive a copy of my application, will have no control over whether I receive an interview and / or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees.

If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer.

By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly.

For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https : / / www.

orangetheory.com / en-us / privacy-policy.

Last updated : 2024-04-27