The Orange County Solid Waste Management Department has a temporary position opening for an Office Assistant II. The work involves the responsibility for performing administrative and clerical duties in support in the department of Solid Waste Management. An employee in this class is responsible for providing customer service to the public, providing office support to staff, assisting walk-in customers and callers, entering data and information, ensuring necessary paperwork is completed, and maintaining files of records and reports.
 
Work is performed under the general supervision of the Business Officer II with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures, in the performance of duties, both in terms of planning and accomplishing work and in making decisions. Does related work as required. Supervision over others is not required of this position. Position does related work as required.

Examples of Essential Functions Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned. 

Answers incoming calls and provides assistance, takes messages and/or refers customers to the appropriate staff member or the website for available forms and resources, and assisting with questions regarding various recycling programs, landfill and sanitation operations, and solid waste questions for the towns.
 
Performs clerical duties including processing mail and emails, making copies, scanning, printing documents and sending emails and information to staff/customers.
 
Performs administrative duties including data entry, ordering office supplies, preparing deposit slips, making bank deposits, maintaining complaint log, preparing information packets for new hires.
 
Compiles information packets for special events/projects; fabricates signage; and assists with updating website information.
 
Enters work orders for recycling cart delivery or repair for customers participating in the recycling programs and informing customers about recyclable programs available in Orange County and maintaining and updating additions, changes, and deletions to curbside lists and the urban curbside master address file. 

Receives complaint calls from customers for recycling programs and enters into database and emails a copy of the complaint to the Operations Manager; and follows up with call backs after notification has been given that the complaint has been resolved and provides monthly reporting for each program for management as directed.
 
Adheres to the department’s safety rules and regulations.
 
Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.

FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES

Good knowledge of the Landfill Services Guide, Collection Route database, Sanitation Services Guide, regular/special collection schedules, policy and procedure manuals, codes / laws / regulations, publications, and reference texts.
 
Good knowledge of modern office practices and equipment, proper English usage, vocabulary, punctuation and spelling, and basic mathematics. 

Good knowledge of database software used and database software to maintain records, prepare reports, and conduct correspondence related to the work.

Good knowledge of confidentiality guidelines and the ability to apply confidentiality guidelines to customer information and records.

Skilled in the maintenance of organizing and maintaining efficient filing systems.
 
Skill in being customer-focused, adept at problem solving and working collaboratively with others.
 
Skill in gathering and documenting information.
 
Skill in establishing priorities and the ability to multi-task with frequent interruptions and while under pressure.
 
Skill in public and interpersonal relations, and the ability to effectively communicate both orally and in writing.
 
Ability to perform mathematical calculations.
 
Ability to take the initiative to complete the duties of the position without the need of direct supervision.
 
Ability to use independent judgment in performing routine tasks and able to plan, organize and prioritize daily assignments and work activities.
Ability to assist others as necessary.
 
Ability to learn and utilize new skills and information to improve job performance and efficiency.
 
Ability to work under stressful conditions and react calmly and quickly in emergency situations.
 
Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers.
 
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software.
 
Ability to demonstrate sound judgment; integrity; resourcefulness; accuracy; thoroughness and the physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS 
Possession of a High School or General Educational Development (GED) equivalency AND two (2) years of experience working in a front office providing customer service and performing data entry and clerical functions; OR 
 
Completion of two (2) years of college course work AND one (1) 1 year of experience working in a front office providing customer service and performing data entry and clerical functions.
 
Bilingual ability is preferred, but not required.

PHYSICAL REQUIREMENTS AND POSSIBLE HAZARDS

Ability to physically perform (with or without reasonable accommodation) basic life operational functions of climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions of the hands/wrists.
 
Ability to perform light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.
 
Must possess the visual acuity to prepare and analyze data and figures and operate a computer terminal.