A & RHospitality Group is looking for a Regional Director of Operations that can lead, mentor,manage and guide multiple select service hotels and a diverse team of associates.
About A&R Hospitality Group :
A&R HospitalityManagement operates 21 hotels throughout the United States, totalingapproximately 1,800 rooms and over $150 million in assets. The company partnerswith premium brands such as Marriott, Hilton, IHG, and Wyndham, as well asindependent brands in six competitive markets. For additional information,please visit the company's website at www.anrgroup.com.
The purpose of the Regional Director of Operations position is to motivate, coach anddevelop their staff; actively participate in creating and implementing theannual Business Plan; monitor and ensure outstanding operating results; andparticipate in developing and managing revenue and sales strategies.
We are in search of qualified candidates who can excel at the following:
General Responsibilities:

• Ensure that each A&R hotel is maximizing the Guestand Associate experience.
• Maintain and ensure compliance with A&R's hoteloperating policies and procedures (Operations Manual).
• Motivate, coach and train A&R GeneralManager team members in assigned region, set goals and hold GM team membersaccountable, and provide appropriate feedback, rewards, and recognition.
• Hold General Managers effectively accountable formanaging and motivating associates and achieving overall financial results,guest, and associate satisfaction while meeting all required brand standards.
• Ensure proper, appropriate and timely operationsreporting and record keeping both at the A&R hotels ( G:Drive or Intranet atthe corporate office.
• Ensure development, implementation and supportsuccessful attainment of each A&R assigned hotel's annual Business Plan.
• Demonstrate a high level of integrity,take ownership of personal and team actions, communicate effectively, promotecollaboration, nurture a positive, professional work environment, and ensuredevelopment of, and adherence to, A&R's hotel operations policies,protocols and Standard Operating Procedures.
• Interview, select, hire, onboardtransition direct reports while providing timely direction on everyone'sperformance.
• Conduct monthly P&L review with eachhotel General Manager to ensure proper fiscal governance is being adhered toand provide corrective action as needed.
• Support the process of development, with the activeparticipation of the assigned A&R General Managers and the corporate teamleaders, the annual Business Plan for each hotel.
• Ensure implementation of A&R's approved BusinessPlan for each assigned hotel.
• Ensure Operations within A&R's approved budget foreach assigned hotel.
• Monitoroperating results and benchmark against budgets, other A&R peer hotels aswell as brand and comp set performance.
• Conduct quarterly detailed property visitsand property review (with greater frequency if warranted) to measure thegeneral manager's performance relative to A&R performance standards.
• Provide timely (weekly) updates toleadership to better highlight key initiatives and areas of focus in portfoliohotels

Specific Responsibilities:

• Engage with property leadership on a weekly basis toconduct thorough property assessment with emphasis on Labor controls, training,financial controls, guest and associate safety, asset management, associatesatisfaction, brand stewardship and guest experience.
• Review HelloGM/NA Reports, Quore, Netchex, and Guestfeedback data on daily basis to ensure all hotels labor, PM and daily revenueand audit controls are in place.
• Review property performance regarding RevenueGeneration, GSS, Culture and Expenses and take action to maximize results ineach area through coaching, training and strategic action planning, scheduling,etc., to ensure that all A&R scorecard metrics are being properly managed.
• Manage the purchaseorder process for each hotel to ensure that all procurement meets budgetary andA&R standards. Monitor and approve/code daily/weekly invoices to ensurethat invoices are being reconciled and paid in the appreciate month.
• Work with properties to ensure that accruals are doneprior to the close of each month when required.
• Work with Property GM and procurement manager toensure that all vendor agreement and maturity dates are calendarized. RDO willattempt to shop ore renegotiate agreements prior to maturity/exit notice datein order to negotiate the best pricing for A&R
• Participate in developing and managing RevenueGeneration strategy for each hotel and attend Revenue calls/meetings regularly.
• Support the implementation of the Sales &Marketing plan for each property
• Collaborate with Sales leader to measure productionfor each salesperson and hold each accountable for Revenue contribution foreach property based on segmentation goals.
• Sales leadership participates in the Sales process asneeded to provide direction and support.
• Conduct regular meetings with each assigned GeneralManager to review GM Checklist daily audit reports, daily activities andperformance outcomes.
• Schedule and lead bi-weekly (or weekly if needed)meetings with General Managers to review key performance measures, progress andstrategic action planning designed to address areas of opportunity.
• Regularly visit and inspect A&R hotels for A&Rand Brand Quality Assurance standards.
• Communicate any Cap-ex needs to maintain the physicalworking condition of the property and follow-up to ensure timely completion ofprojects
• Track A&R's performance standards for each hotel.Performance standards (not limited to) but includes:
  • Brand & A&R Quality Assurance
  • Market Share Indices (MSI)
  • Gross Operating Profit
  • Facility Management
  • Audit Report Review (daily)
  • Handling of Deposits, AR and AP accounts and invoices
  • Record keeping and reporting
  • Supplies storage, purchasing and inventory management
  • Brand & A&R Guest Satisfaction Indices (GSI)
  • A&R Associate Satisfaction Index (ASI)
• Conduct regular and timely performance reviews of assignedGeneral Manager Team members.

Optimum Attributes:

• Takeresponsibility and accountability for the team.
• Workon schedule that the business requires as a 24 hour/365 days per year business.
• Effectivecommunication skills.
• Excellentlistening skills
• Emphaticand tolerant.
• Openwith praise, discreet with criticism.
• Consistentperformer
• Positiveand upbeat, measured
• Analytical
• Problemsolver
• Rational,prudent and practical.
• Greatat follow up
• Consistentlymeets deadline
• Prioritizeswork and opportunities
• Operateswith great sense of urgency

Performance standards:
Performance shall be measured byachievement of the assigned A&R managed hotels' business plans, budgeted NOI, MSIIndex, Guest Satisfaction Index (GSI) and the Associate Satisfaction Index (ASI).
MINIMUM REQUIREMENTS:

• Bachelor's degree in Hotel Management, Business orrelated field
• 8 years of hotel industry operations experience
• Minimum of Five (5) year Select Service Hotel General Manager experience
• Must be able to travel frequently (up to 75% of worklife)
• Must sign a confidentiality and non-disclosure agreement

Physical Requirements:

• Physical requirements include the abilityto exert up to 20 pounds of force occasionally and/or up to 20 pounds of forceconsistently for tasks involving lifting, carrying, pushing, pulling, or movingobjects. Must be able to walk and climbstairs frequently.
• Employees may experience environmentalfactors such as wind and high humidity.

A&R pay and benefits include:

• Competitivepay
• Participation in bonus program
• Free HSAHealth Insurance*
• 401(k)plan with 4% company match
• Paidvacation time
• Hoteldiscounts
• EmployeeAssistance Program
• Continuoustraining
• Dental/VisionInsurance
• SupplementalInsurance Available
• FreeTeladoc

A&R Hospitality Management provides equal employment opportunities to allemployees and applicants for employment and prohibits discrimination andharassment of any type without regard to race, color, religion, age, sex,national origin, disability status, genetics, protected veteran status, sexualorientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.
Thispolicy applies to all terms and conditions of employment, including recruiting,hiring, placement, promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation and training.