In Person: RCM/Patient Account Advocate/Coding/EOB:

Under direct and indirect supervision of the Senior Manager of Operations, the Patient Account Advocate will manage the revenue cycle for the clinic in coordination with the RCM team. The Patient Account Advocate will be responsible for sending medical and dental claims, collecting payments, posting insurance payments, working denied claims, correcting and resubmitting, correspondence with insurance accounts receivable and patient accounts receivable. The position will provide support to both the patient and practice, to ensure best practices and patient care.

RESPONSIBILITIES

• Excellent computer skills and ability to use practice software systems
• Exercises discretion and independent judgement regarding coverage and insurance claims and resolves billing disputes with little supervision
• Review and send out claims daily for accuracy
• Process insurance payments daily and ensures timely collection from patients and insurers
• Review patient accounts receivables audit accounts, and send out statements
• Make collection calls and run patient payments
• Contacts insurance carriers to check on outstanding claims in an efficient and effective manner
• Perform multiple reports weekly for the offices
• Knowledge of Medicare and Medicaid regulations and guidelines
• Accurately use insurance portal to check claim status and enter claims
• Run and complete required reports and complete tasks within given

REQUIREMENTS

• In office setting – Remote/Hybrid not available
• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Adhere to all office policies
• Excellent interpersonal skills to maintain positive rapport with patients and other team members
• Effective verbal skills to communicate clearly and professionally with patients and staff
• Must be detail oriented in order to work efficiently
• Must be flexible and understand that job duties and work schedule may change depending on the needs of the company
• Must understand basic math and ability to read a patient ledger
• Must be able to work off of excel reports
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs
• Must have ability to work from dual screens and multiple systems

Experience:

• Insurance verification: 1 year (Preferred)
• Reading and working with EOB's
• Auditing patient accounts
• Dental billing: 1 year (Required)
• Medical billing: 1 year (Preferred)
• Accounts Receivable in Medical/Dental Office Setting: 1 year (Required)
• Medical Records Knowledge: (Preferred)

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Decatur, GA: Relocate before starting work (Required)

Work Location: In person