The Lead Change Implementation Analyst role is a tenured support job in Support Services, Global Services organization. This role is responsible to perform complex solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information, and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and testing workflows for accuracy of configuration. They will also perform in-depth level consultation on solution best practices and standards of build across multiple solutions. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of the client being able to opt out of the contract, both resulting in reduced revenue.

Basic Qualifications • 4-8 years total combined related work experience and completed higher education • Receipt of the appropriate government security clearance card applicable for your position • Due to the client contract, you will be assigned, this position requires you to be a U.S. citizenPreferred Qualifications • At least 1 year of clinical or customer service experience • This is a hybrid role and requires to be in the Office 2-3 times a week. • We invite you to apply if you have the above abilities and experience! • If you have experience in healthcare call centers/ customer support experience, it has an added advantage. 

Entry Career Level IC0

Career Level - IC0