Hospitality Trainer

Location: Las Vegas, NV

Travel: 25-50% 

No visa sponsorship is available for this position.

The Opportunity:

We are seeking an individual with Hospitality domain experience and outstanding communication skills, both in one-on-one interactions and in group settings. The ideal candidate possesses strong analytical abilities and is confident in adapting to new technologies. As a Hospitality Trainer, your primary responsibility will be to provide remote and onsite training and consulting on sales and motivational techniques for a hotel’s (primarily 4- and 5-star hotels) upselling program empowered by the leveraging of our patented Pricing and Merchandising Technology. Your role will involve applying data-driven consulting techniques to influence and engage customers effectively. This is a unique opportunity to coach, train, develop, and collaborate with high-profile hotels across North America, using the innovative Nor1 Upsell Solution.

In this dynamic role, your analytical skills and knowledge of hospitality systems will be essential. You will play a key role in reviewing and proactively handling customers within your region to ensure their ongoing engagement. If you are passionate about customer success, enjoy working with data, and thrive in a fast-paced environment, we invite you to apply and be a part of our team dedicated to making a positive impact in the hospitality industry. 

Who You Are:

You have a proven track record to deliver an outstanding, impactful, and sustaining learning experience to a range of audiences from entry level to senior management. You’re personable, situationally aware, hardworking, and a motivated teammate that has a dedication to build rapport and has the influence and deliver engaging, impactful business recommendations by way of training, and consulting.

 What You’ll Do:

• Provide remote and onsite training and consulting on sales and motivational techniques for a hotel’s (primarily 4- and 5-star hotels) upselling program empowered by the leveraging of our patented Pricing and Merchandising Technology.
• Partner with your portfolio of hotels on their continued successful use of our suite of products, enhancing guest satisfaction, hotel engagement and revenue performance.
• Provide business focused, consultative recommendations to hotel management to enhance ongoing success. The recommendations will be supported by your analytical ability to review the hotel’s upselling program – including revenue production, agent engagement and merchandising opportunities.
• Partner with your portfolio of customers also includes various on-line touch points for motivation, coaching and support, including chat and email.
• Work cross functionally to ensure ongoing success of the training and implementation within the portfolio of hotels.
• Collaborate on content development to document standard processes and training material to accommodate specific hotel brand standards and evolving technology features.

 Experience and Skills

• Hotel experience in Revenue Management and/or Operations is valuable.
• Excellent interpersonal skills and confidence to deliver group presentations.
• Analytical skills, coupled with ability to distill data into a succinct business message.
• Ability to thrive in a fast-paced, high-energy environment.
• Bonus Credit: Measurable results in prior project that drove increased revenue or operational cost efficiency.
• Bachelor’s degree strong initiative.
• Ability to travel up to 50%.