Looking for a professional and supportive work environment? OPTK Networks is dedicated to providing an exceptional workplace experience for all employees. We prioritize creating a culture where talent is nurtured, opportunities are abundant, and growth is encouraged. We believe in fostering a collaborative and inclusive atmosphere that values individual contributions and teamwork. With a strong commitment to innovation, employee development, and work-life balance, our company is truly a great place to build a successful and rewarding career. Join us and be part of an organization that truly cares about its employees’ professional and personal fulfillment.

The Network Operations Center (NOC) Level I Technician position is a key position within the Company’s Operations Department. This person will be responsible for providing Level I and potentially some Level II troubleshooting and technical assistance in the areas of our optical transport, Internet, and IP based networks. The NOC Tech will interface directly with customers.

REQUIREMENTS:

• Serve as the first point of contact for customers, partners, and vendors in the event of an outage
• Proactive network alarm monitoring entire network, including Tier1 monitoring and troubleshooting for reginal fiber optics company
• Analyze data to resolve network problems
• Able to professionally, promptly, and consistently keep all stakeholders informe
• Provide documentation, notation, and updates from start to finish of opened ticket
• Effectively and regularly communicate outages to other departments, vendors, and customers
• Works closely with the Engineering Department and partner companies during maintenance windows
• Perform inventory duties
• Career growth opportunities: engineering, network technician, and outside plant
• Coordinate projects with other teams

QUALIFICATIONS:

• Above average written and verbal communication skills
• Ability to organize and prioritize multiple tasks/assignments
• Customer facing communication required
• Willingness to increase network knowledge
• Ability to professionally resolve customer complaints and escalation issues

ADDITIONAL INFORMATION:

• Work Location: In Office – This is not a remote or work-from-home position
• College students encouraged to apply
• Must have valid driver’s license

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is a valid email to contact you at?
• What is a valid phone number to contact you at?

Experience:

• Help desk: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Lincoln, NE 68521 (Required)

Work Location: In person