Options Medical Weight Loss is the nation’s premier weight loss clinic, offering over 20 different prescription and non-prescription programs, which we customize to meet the needs of each individual patient. We even have our own line of food! We serve communities in Illinois, Arizona, Ohio, and Florida, and are rapidly expanding.

SUMMARY/OBJECTIVE

The Patient Care Coordinator (PCC) is the face of the clinic and the first and last point- of- contact for all existing patients. They ensure an excellent patient experience by handling all front desk responsibilities and also providing standard care procedures, such as drawing blood, checking patient vitals, and collecting lab samples.

ESSENTIAL JOB FUNCTIONS

• Performs phlebotomy on all patients
• Administers intramuscular injections
• Educates patients on how to self-administer injections
• Constitutes medications and prepares them for patient pick up
• Triages patients
• Enters all patient metrics into exam forms

• Scans and maintains patient paperwork
• Tracks inventory of supplies
• Memorizes all phone scripts

• Answers all incoming calls
• Schedules and/or reschedules appointments
• Makes outbound calls to all patients requesting a consultation, seeking to reschedule, or wanting to book an appointment
• Confirms appointments via phone call, email, and/or text message
• Greets, checks in, and checks out all patients
• Rings up retail purchases
• Understands and utilizes Options software systems
• Maintains a general understanding of all Options programs

• Completes patient InBody scans
• Manages patient flow to minimize wait time
• Closes and reconciles the point-of-sale system
• Ensures organization and cleanliness of waiting area, front desk, restroom, and all other clinic common areas
• Performs other related duties to benefit the mission of the organization

REQUIRED EDUCATION/EXPERIENCE

• High School Diploma required
• Medical Assistant or Phlebotomy Certification preferred
• One year of medical assisting or phlebotomy experience required
• One year of experience in a receptionist, front desk, or customer service role

COMPETENCIES

• High energy and enthusiasm for helping people
• Excellent Phone Skills
• Intermediate computer skills
• Experience with EMR and phone systems
• Ability to multi-task, adapt and change focus frequently, and work in a fast-paced environment
• Must be adept at performing phlebotomy without supervision
• Understands and complies with all HIPAA and OSHA standards

WE OFFER

• Medical (Employer supplemented), Dental, Vision
• Parental PTO
• Employer paid short-term disability
• Paid Time Off (PTO).
• Continuing Education Reimbursement
• Ongoing Teambuilding Events and Experiences
• Continuing to enhance and enrich and formalize our employee recognition and rewards program
• Generous discount on Options Medical Services and Products (40%)
• Promotion and Career Growth Opportunities

• Job Type: Full-time